Call and Contact Center Jobs
5 days ago
Call and Contact Center Jobs - Staff Software Engineer Company: Dialpad Location: London, England, United Kingdom Posted: Wednesday, November 26, 2025 Your role As a Staff Software Engineer, you’ll own the Workforce Management product domain area and play a key leadership role in designing, building, and scaling our products and cloud infrastructure. You’ll work closely with product managers, designers, and other engineering leaders to develop efficient and effective product solutions while ensuring reliability, performance, and scalability across our systems. This position reports to our Engineering Manager and has the opportunity to be based in our London Office, UK. Please note that this is a hybrid position, with an expectation of being in the office 2-3 times per week. What You’ll Do Define a 1-3 year roadmap/vision touching the WFM team charter. Write clear and complete architectural design documents that other team members can easily understand. Provide estimates on technical resources and requirements necessary to plan and begin projects. Develop and maintain the WFM web application and services using modern technologies. Write clean, modular, and maintainable code using best practices along with unit tests. Participate in code reviews to ensure code quality, maintainability, and scalability. Ensure that features are shipped on time and with the highest quality. Take on‑call activities to support and resolve issues arising from QA and customers. Be responsible for deploying new releases on a weekly release cadence. Collaborate with cross‑functional teams to build and use standard components and practices across Dialpad products. Mentor junior engineers and help them grow their skills and expertise. Skills You’ll Bring 10+ years of experience in software engineering. Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience. Strong experience with Python or another language, Vue/React, Node.js, HTML, CSS, JavaScript, TypeScript, GraphQL, and cloud infrastructures (Google Cloud Platform is a plus). Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them. Experience with databases, SQL/NoSQL. Experience with building reusable and modular components, both frontend and backend. Experience with mentoring junior engineers and helping them grow their skills. Experience with highly agile and iterative development processes. Strong debugging and troubleshooting skills. Strong communication and collaboration skills. Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. Source: https://job-boards.greenhouse.io/dialpad/jobs/8034656002 Click Here to Apply Now #J-18808-Ljbffr
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call center agent
2 weeks ago
London, Greater London, United Kingdom City of Amarillo Full time £15,000 - £25,000 per yearJOB TITLE:Call Center AgentJOB CLASS NUMBER:CLR077PAY GRADE:G03FLSA STATUS:non-exemptBUSINESS UNIT NAME:Utility BillingREPORTS TO:Call Center Supervisor/ Utility Billing ManagerSUPERVISORY WORK:SUMMARYUnder the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide...
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Call Center Supervisor
1 week ago
London, United Kingdom Demolytic Full time**London** **United Kingdom** We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. An excellent call center supervisor must have customer service and supervisory experience. You will be organized and reliable...
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Call Center Representative
1 day ago
London, United Kingdom Ninja Solutions Full time**Department**:LOG Warehouse **Position Type**:Employee **Position Reports To**:Warehouse Team Lead **Position Supervises**:N/A **Pay Level**:N/A **FLSA Status**:Non-exempt **Position Summary**: Use power lift equipment to assist in the efficient flow of merchandise in and out of the distribution center. This includes receiving product into the warehouse,...
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Call Center Agent
1 day ago
London, United Kingdom MOVING ON LTD Full timeManaging large amounts of inbound and outbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information, research every issue and providing solutions - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by...
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SEN Job Coach
2 weeks ago
Greater London, United Kingdom Guadalupe Regional Medical Center Full timeJoin to apply for the SEN Job Coach role at Guadalupe Regional Medical Center. Role Overview Would you like to join a charity supporting 18 24-year-olds gain skills to help them in the workplace? You will be working for a national charity who delivery supported internships for young people with autism or a learning disability. The programme provides...
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Scheduler- Call Center
1 week ago
London, Greater London, United Kingdom Mass General Brigham Full time $18 - $26Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe...
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Contact Center Team Leader
1 day ago
London, United Kingdom Brook Street UK Full timeBrook Street is working with a client that is seeking a Contact Center Team Leader on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5 involving leading a team. Main duties: To lead team taking inbound calls to arrange bookings. To make occasional outbound calls as required. To support team development on calls & training. To...
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Call Center Representative
1 week ago
London, United Kingdom Demolytic Full time**London** **United Kingdom** We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. **Responsibilities** Seize opportunities to upsell products when they arise Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling...
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Call Center Agent
2 weeks ago
London, United Kingdom Confero Call Centres Full time**Job Summary** **Duties** - Maintain accurate records of customer interactions through data entry in our systems. - Provide information about products and services, upselling where appropriate to enhance customer satisfaction. - Demonstrate excellent phone etiquette while maintaining a professional demeanor at all times. - Collaborate with team members to...
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Contact Center Account Executive
2 weeks ago
London, United Kingdom Twilio Full time**Flex Account Executive**: at Twilio (View all jobs) **See yourself at Twilio**: Join the team as our next Twilio Flex Account Executive! **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We...