Contact Center Account Executive

**Flex Account Executive**:
at Twilio (View all jobs)

**See yourself at Twilio**:
Join the team as our next Twilio Flex Account Executive

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
**Responsibilities**:
In this role, you'll:

- Lead Flex opportunities for your assigned territory/vertical and be responsible for maintaining and driving new revenue while maintaining the highest levels of customer satisfaction.
- Develop and execute successful sales in partnership with Sales Engineers and Partner teams, including negotiating terms and managing the contract process.
- Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual prospecting in the assigned territory/vertical.
- Drive sales campaigns in the territory/vertical to create opportunities and long term revenue growth.
- Manage relationships for key and strategic customers.
- Overachieve on annual sales quota targets.
- Collaborate with Twilio colleagues to optimize share of wallet based on customer need.
- Evangelize and be a Flex spokesperson internally and externally, and display the radical transformation of the contact center solution market.
- Balance competing priorities and manage multiple project/deals at the same time.

**Qualifications**

**Required**:

- Minimum 2-3 years experience for our Growth and Mid Market Segments and 4 + years for Enterprise and Verticals.
- Sales experience and a track record of personally selling and closing complex technical solutions to enterprises and software companies in excess of $100K.
- Previous experience selling cloud based enterprise solutions, Contact Center is required, CRM or Field Service solution space is an added bonus.
- Demonstrable experience increasing your pipeline within current customers as well as net new logos
- Proven experience communicating, negotiating, and closing with executives and stakeholders
- Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment
- Demonstrated success by exceeding quota on a consistent basis.
- Responsibilities will span from driving the sales process from internal leads to qualifying new prospects and managing deals to closure.
- BS or BA degree or equivalent work-related work experience
- Ability to travel where and when as necessary to support your team's success

**Desired**:

- Experience working with customers going through digital transformation journeys and migrations to the cloud
- Previous experience with value selling
- Previous contact center operations knowledge a plus

**Location**

This role will be based in London or Dublin.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.