Call Center Representative

2 days ago

London, United Kingdom Ninja Solutions Full time

**Department**:LOG Warehouse
**Position Type**:Employee
**Position Reports To**:Warehouse Team Lead
**Position Supervises**:N/A
**Pay Level**:N/A
**FLSA Status**:Non-exempt

**Position Summary**:
Use power lift equipment to assist in the efficient flow of merchandise in and out of the distribution center. This includes receiving product into the warehouse, filling store orders in an accurate and safe manner while operating industrial equipment, loading outbound product onto trailers while monitoring and ensuring product accuracy and quality. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

**Essential Job Functions**:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies

**Minimum Position Qualifications**:
Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Able to react effectively and calmly in emergencies.
- High school degree

**Desired Previous Job Experience/Education**:

- Familiarity with distribution center terms and processes
- High school education or general education degree (GED)
- Six months distribution center experience
- Six months order filler experience

**Leadership Behaviors**:Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

**Education Level**:High School Diploma/GED Desired
**Required Certifications/Licenses**:None
**Shift(s)**:Day

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