Call Center Supervisor

JOB TITLE:Call Center AgentJOB CLASS NUMBER:CLR077PAY GRADE:G03FLSA STATUS:non-exemptBUSINESS UNIT NAME:Utility BillingREPORTS TO:Call Center Supervisor/ Utility Billing ManagerSUPERVISORY WORK:SUMMARYUnder the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide...

**Key Responsibilities**: - Handle inbound and outbound calls professionally.- Address customer questions and complaints.- Document interactions in the CRM system.- Follow scripts and procedures for issue resolution.- Escalate complex cases to supervisors when needed. **Qualifications**: - High school diploma or equivalent.- Excellent verbal communication...

Job description Seek a visionary leader to elevate our call center team. Key Responsibilities Develop and implement high-impact strategies to boost productivity and quality indicators. Manage escalated calls, ensuring seamless compliance with established procedures. Conduct thorough audits to maintain adherence to protocols. Craft training sessions to share...

**London** **United Kingdom** We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. **Responsibilities** Seize opportunities to upsell products when they arise Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling...

**About Carrot**: Carrot Fertility is the leading global fertility care platform for women, who are often at the center of fertility care decisions and consequences. Plus, Carrot serves people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health...

**Key Responsibilities**: - Answer and manage a high volume of calls professionally - Resolve customer inquiries and complaints efficiently - Document call information accurately in the system - Follow communication scripts and company guidelines - Provide product or service information to customers **Qualifications**: - High school diploma or...

**Job Summary** **Duties** - Maintain accurate records of customer interactions through data entry in our systems. - Provide information about products and services, upselling where appropriate to enhance customer satisfaction. - Demonstrate excellent phone etiquette while maintaining a professional demeanor at all times. - Collaborate with team members to...

LOCATIONAngeles City, PHJOB TYPEFull-TimePAY TYPESHourlyPOSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS)...

JOB TYPEFull-TimePAY TYPESHourlyPOSITION OVERVIEWMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions...

OverviewJob description: Generate business through proactive outreach to new customers via cold calling. Quickly develop value-based business relationships with B2B customers. Identify the customer needs and requirements. Develop good relation with the clients over the phone in order to convert those leads into sales. You will be assisting the sales...