Control Room Operator

Join to apply for the Control Room Operator role at Carlisle Support Services Benefits Flexible financial support with instant access to earned and authorised wages.Full induction, ongoing training, and structured career development to help you thrive in your role.Quality kit and uniform – so you feel comfortable and can perform your role effectively.Fully funded SIA top‑up training from our own team of in‑house trainers.Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.Refer a Friend Scheme – earn £100 for every person you refer who starts with us.Long service and recognition awards - celebrating your achievements.Excellent hourly pay rate. Our customer, Olympia, is an iconic venue undergoing a period of significant change, described as London’s most ambitious transformation. The estate will include a new theatre, music venue, two hotels, over thirty eateries, world‑class office space and over two acres of public realm. Role The Security Control Room Operator is responsible for the effective monitoring of CCTV, alarms, and access control systems within the control room, ensuring the safety and security of the site. The role involves incident logging, responding promptly to alarms and calls, and supporting the on‑site security teams by coordinating information and escalating issues to the Control Room Supervisor when required. We’re Looking For People Who Are Friendly, approachable, and professional in all interactions.Keen to learn, grow, and contribute to a positive team culture.Experienced in supervising a small team.At least 18 years old – licence requirement by the Security Industry Authority.Punctual, dependable, flexible, and assured.Ideally SIA Guarding or Door Supervision licence holders.SIA CCTV licence holders.Able to work 12‑hour shifts covering days, nights and weekends. Your Core Responsibilities Will Include Real‑Time Monitoring & Surveillance Operate and monitor all security systems including:CCTVAccess controlIntrusion detection and perimeter alarmsFire alarm panels and building management alertsMaintain constant situational awareness of all estate zones: public areas, event venues, hotels, school, F&B outlets, post room, and loading bay. Incident Detection & Response Identify and assess security incidents, suspicious activity, or system anomalies in real time.Initiate immediate response protocols, including dispatching ground teams, notifying emergency services, and escalating to the Control Room Supervisor.Accurately log all incidents and actions taken using the estate’s incident management platform. Communication & Coordination Maintain clear, professional radio and phone communication with on‑site security officers, estate management, and emergency responders.Support coordination of emergency evacuations, lockdowns, or shelter‑in‑place procedures as directed.Relay critical information to relevant departments (e.g., hotel security, school safeguarding, event control) in a timely and secure manner. Technology Operation & First‑Line Troubleshooting Operate advanced systems.Perform basic troubleshooting of control room equipment and escalation of technical faults to the Supervisor or IT support. Compliance & Data Integrity Ensure all monitoring and data handling complies with:SIA licensing conditionsGDPR and ISO 27001 standardsEstate‑specific safeguarding and privacy protocolsMaintain accurate, timestamped logs of all control room activities and system events. Shift Handover & Reporting Conduct thorough shift handovers, briefing incoming operators on ongoing incidents, system issues, and operational priorities.Complete daily activity reports and submit incident summaries to the Control Room Supervisor. Training & Continuous Improvement Participate in regular training on emergency procedures, system updates, and estate‑specific protocols.Contribute to post‑incident reviews and suggest improvements to control room operations and response strategies. Skills & Experience CCTV licence holder.Able to work independently and as part of a team in a busy Control Room environment.SIA Guarding or Door Supervision licence holder – desirable.5 years checkable work and address history.Experienced in customer‑facing roles and busy working environments.CCTV experience covering a range of settings is desirable (corporate, commercial, retail, events, gatehouse, loading bay).A team player, flexible and supportive, putting team goals first.Effective people skills, able to interact with colleagues, customers and members of the public in a positive and professional manner. Key Behaviours and Competencies Ability to remain calm under pressure.Attention to detail.Friendly, approachable, and professional in all interactions.Keen to learn, grow, and contribute to a positive team culture.Punctual, dependable, assured, and smart in appearance.Enthusiastic and motivated to do a great job. This role is about more than just security. It’s about making a difference through supporting our customers in our local communities. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition. About Us We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. Equality, Diversity and Inclusion At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions. Our culture is free from unlawful or unfair discrimination and values diversity. We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves. Barking, England, United Kingdom #J-18808-Ljbffr