Control Room Operator

Would you like to help us make the world a safer place, people protecting people?

Hi, we're Securitas, we guard and protect things, right now somewhere around the world someone's most important assets are being monitored and protected by our Security Teams. From maintaining a safe environment for fans at Wembley Stadium or monitoringCCTV for savers cash at a global Bank, to guarding the real estate and construction workforce for one of the UK's largest Rail infrastructure projects, our Security Officers play an integral role in making people feel safe.

To provide a security service at the working location in line with the Assignment Instructions and customer requirements in order to protect the customer's employees, property, and other assets. To deliver the highest levels of customer service which consistentlydemonstrate Securitas' core values of Integrity, Vigilance, and Helpfulness

We have now an open vacancy for Control Room Operator based at National Art Gallery - Trafalgar Square.

Shift Pattern:
4 on 4 off (2 x days, 2 x nights - 4 x days off repeated)

Day shifts are from 08:00-20:00

Nights are from 20:00-08:00

Pay rate: £12.34 paid hourly

Key Areas of the Role:
To provide and support a full Security Control Room Operation in a 24-hour response environment - utilising and operating all the systems within the control room, ensuring response to all requests and emergencies

Ensure all electronic systems are operating to their optimum for the security and safety of the Gallery and its collection at all times, and that correct and prompt action taken in any emergency

**Responsibilities**:
To work within defined procedures to deliver efficient 24/7 Control Room services and associated equipment, which include monitoring and operating the CCTV system(s), radio system(s) and alarm systems

Adopt a proactive approach to security, actively monitor and report suspicious activities, objects and hostile reconnaissance to the Response Team to deter and delay adversaries or disrupt potential incident, and escalate to management where required

Monitor and respond accordingly to all information received through the in-place systems e.g. security, fire alarms, closed circuit television, radio, and telephone

Ensure security of the Control Room by maintaining strict control of persons requiring access ensuring all visitors details entered in the Visitors Log

To analyse system data to provide and determine the the appropriate action to be taken whatever the circumstance ensuring that high-priority fire and security alarms are acknowledged and investigated swiftly to eliminate the possibility of intruders

To possess a detailed knowledge of all systems in the Control Room, able to prioritise responses and recognise when to take action and when the information is the result of a false alarm or a system fault

To summon the Fire Brigade, Police, or Ambulance, or inform the Control Room Supervisor, Security Duty Manager, Health & Safety Manager and First Aider, or to instigate Gold, Silver, Bronze in the relevant circumstances and ensure that emergency evacuationprocedures are initiated in the assignment instruction and operating procedure

Maintain a daily log and record all incidents involving system functions, particularly those relating to faults that require escalation to the Securitas Security Management and National Gallery Operations Department during open hours and to the SecurityDuty Manager during silent hours, in order that the Site Maintenance Engineer can be informed

To ensure that all occurrences and incidents within the Control Room, relating to equipment faults and repair, producing working copies, stills, or witnessing incidents seen on CCTV or heard on Community Radio are recorded

To fully complete handovers to provide an accurate detailed account of the present status of the fire and security alarm systems at the time of change of shift appropriate to the role may delegate, according to operational and contractual requirements

Essential Skills:
Effective Decision Making

High-level written and verbal communication skills

Business Acumen & Commercial Awareness

Operational Excellence

Strategic thinking (Planning & forecasting)

Relationship building & networking

Excellent Customer Service

Person Specification:
Ability to remain calm in stressful operational situations

Ability to take initiative to respond correctly to a given situation

Good self-motivation and drive

Technology-savvy; must be able to manage integrated computer-based security systems at maximum efficiency

Exercises discretion

Desirable:
First Aid qualification

IOSH Managing Safely qualification

Supervisory or Team Leader experience and/or qualifications

Event Management experience and/or qualifications

About Company:
Here at Securitas we guard and protect a variety of clients across the globe, ranging from banks, retail chains, and leisure venues to corporate offices. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognizedwith both UK SuperBrand and UK Top Employer awards for 2019/20

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarised in threewords: Integrity, Vigilance, and Helpfulness.

If you want to know more about why Securitas is the world's leading security group and our continuing work in the diversity & inclusion space, simply visit our website

Join the Securitas Team today