Control Room Operative

With years of industry experience across all sectors of the security industry Expedient Security Limited are proud to be involved with many of the UK’s most iconic event venues and spaces.

We work with companies and individuals in a varied range of industries to ensure the protection of their property, possessions, and people with the events industry being our specialisation.

We are very proud to reopen our recruitment for a Control Room Operative for our newest contract based at the Abba Arena, Olympic Park, Stratford East London.

We are looking for a motivated individual to join our ever growing family. 48 hours per week plus the opportunity for overtime. 08:00 - 20:00 day shift and 20:00 - 08:00 night shift operating on a 4 on/ 4 off rota.
- **The role**_

247 Control Room Operative

Start Date 01/08/23
- **Renumeration**_

We are a London Living Wage compliant employer.

Rate of Pay - £14.00 per hour.

Overtime opportunities available across our client profile.
- **Training Requirements for this role**_

CCTV Licence

Door Supervisor Licence

Fire Safety Certificate

NVQ 2 in Spectator Safety

Further training that will be required once employed will be provided such as listed below
- Venue and site specific induction
- First aid (Emergency First Aid at Work or equivalent)
- ACT Awareness
- ACT Security
- Any other training as required

New Operatives will be expected to work a week of event shifts as an SIA to familiarise themselves with the Arena before starting in the control room.
- **Main Purpose of Role**_

To ensure, as far as reasonably practicable, the safety of all customers, staff and visitors attending any event held at the ABBA Arena in accordance with the requirements of the ABBA Arena Health and Safety Policy, the Venue Licence and any relevant and applicable legislation.

To undertake the instructions of the Head of Security, Health & Safety or Deputy of Security, Health & Safety and any Safety Steward Supervisor.
- **Roles & Responsibilities**_
- Monitor CCTV, logging any incidents in accordance with the company policy
- To ensure all logs, reports and records are produced accurately and promptly, covering all activities involving CCTV both externally and internally within the Control Room
- To liaise with the Police and other authorised agencies for the viewing of images recorded on the CCTV system as agreed with Management
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates
- Guard against theft and maintain security of premises, including the movement of assets in and out of the building
- Answer alarms and investigate disturbances and dealing with these in line with Standard Operating Procedures whilst maintaining personal security and safety
- Monitor and authorise entrance and departure of employees, visitors, deliveries vehicles and others; maintain accurate records of deliveries and access granted, including records of departures from the Arena
- Update Security Log with activities and irregularities, such as equipment or property damage, theft, presence of unauthorised persons, or unusual occurrences
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorised persons; escalating to Head of Security, Health & Safety or Deputy in their absence
- Conduct and log random searches in line with Standard Operating Procedures; maintain full records
- Warn persons of rule infractions or violations or evict violators from premises
- Inspect and adjust security systems, equipment and machinery (within authorised limits) to ensure operational use and to detect evidence of tampering
- Monitor fire and security alarms and camera activated alarms and carry out the required action to resolve the issue
- Responsible for the security of the Control Room and its contents, including the security of data and its transfer to authorised agencies. Only authorised personnel are permitted access to the Control Room and they must be booked in and out
- The Operator on duty is responsible for keeping the Control Room clean and tidy at all times
- Ensure that reasonable care is taken at all times for health, hygiene, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the service
- Ensure that reasonable care is taken at all times for health, hygiene, safety and welfare of yourself and other persons, and to comply with the policies and procedures relating to health and safety within the service.
- **Knowledge**_
- To know and understand the function of his/her role and area of responsibility
- To understand what excellent customer service is and exhibit this at all times
- To know and understand how to de-escalate issues quickly and efficiently; and know when to escalate to supervisor as appropriate
- To know and understand how to complete incident reports and the importance of gathering and preserving evidence as appropriate
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