Security Control Room Operator

2 weeks ago


City Of London, United Kingdom City Group Full time

We are seeking two experienced and professional High End Security Relief Officers / Duty Controllers to join our clients team, providing exceptional service across a range of prestigious sites including Chelsea Harbour and the Greenwich Control Room. You will play a vital role in ensuring operational continuity, effective communication, and safety across our network. This position requires a proactive individual with strong knowledge of the security industry and the ability to think on their feet in a fast‑paced environment. Objectives:ResponsibilitiesEnsuring all staffing hours are covered correctly and accurately on the system.Ensuring the Health & Safety of all staff members out of hours.Monitoring all sub‑contractor and site‑based staff to ensure excellent service delivery to Clients.Scheduling and deploying of site personnel.Ensuring the Smart Task system is fully up to date and accurate at all times.Ensuring all personnel are aware of any changes made by the Control Room.Monitoring the Mobile Team out of hours, including welfare checks and alarm activation attendance.Ensuring accurate booking on/off and check‑calls times and reporting any issues via reporting system.Escalating any incident issues, sickness, absenteeism, or possible issues correctly and in a timely manner.Dealing with Client requests and changes at short notice promptly and efficiently.Ensuring any Client complaints are escalated to the relevant person in a timely manner.Ensuring daily report is completed and any issues / tasks handed over to the relevant person.Adding any new employees to the system accurately.Adding new sub‑contractors to the system accurately.QualificationsResponding to customer calls, including but not limited to Houston Lawrence out of hours service and Pride monitoring of their system and escalation.SIA License and DBS check.Exceptional attendance.Strong attention to detail.Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner.An ability to work to tight deadlines and to work well under pressure.Knowledge of computer programs (MS Office).Knowledge / experience is preferred.City Group Recruitment we value professionalism, teamwork, and growth. You will be part of a respected organisation with opportunities to develop your career in a supportive and fast‑moving environment #J-18808-Ljbffr


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