2nd Line Service Desk Engineer
5 hours ago
**2nd Line Support Engineer -2nd line Service Desk Analyst - IT Service Desk Analyst
- Cloud Infrastructure Support - Cloud 2nd Line Support Engineer -Windows Server, Windows 7/10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud
- Azure - Intune - £30,000 - £32,000 + Bonus + Excellent training + Benefits -Hybrid working - WFH 4 days a week and 1 day in office based close to Guildford Surrey.**
My client is looking for an enthusiastic **2nd Line Support Engineer - Service Desk Analyst** to join a team that provides remote support to customers via remote technologies and telephone support for all desktops, laptops, and mobile devices.
**The key responsibilities for this 2nd Line Azure Support Engineer
- 2nd line Service Desk Analyst -**
- Initial point of escalation for Level 1 engineers,
- Provide end-user support via remote technologies and telephone support
- Technical support for all endpoints, desktops; laptops, and mobile devices.
- Effective and efficient ticket management, ensuring regular status updates are visible in both internal and customer-facing
- Ensuring SLAs and OLAs are managed and met
- Working as a team to ensure all tickets are owned and progressed through their lifecycle to a prompt resolution and agreed on customer closure, ensuring timely escalation to 3rd line as/when necessary
**Key Skills**
- **Working in a Service Desk environment - 2nd Line Support Engineer**:
- Experience in working for a **Managed Service Provider (MSP) or an IT Supplier**:
- ITIL Certified
- **Microsoft Intune** Endpoint Management and Autopilot builds
- Hardware fault diagnosis
- Active Directory Users and Computer administration
- **Public Cloud (Azure)**:
- Azure AD including MFA
- Experience of using ServiceNow
- Office 365 Admin Centre
**Advantageous / Desirable skills** are any experience with Microsoft SCCM, Experience with proxy technologies (Forcepoint/Mimecast), Understanding of basic networking principles (TCP/IP, etc), Understanding of ITIL operations module (Incidentmanagement, request fulfilment, and problem management), Understanding of ISO 27001 principles, Understanding of GDPR principles, Microsoft MCSA/MCSE certified.
My client is offering a **hybrid working environment 4 days WFH and 1 day office**Eventhough my client is offering remote working they are looking for someone within easy commutable distance to their office in Godalming, Surrey and is offering a salary of between**£30,000 - £32,000 + Bonus + Great Training programme + Benefits+ Great Career potential
-
2nd Line Service Desk Analyst
4 hours ago
Guildford, United Kingdom Reflex Computer Recruitment Full time**2nd Line Level Ms Systems Support Engineer - Second Line Support -Azure Support Engineer - Cloud Infrastructure Support - Azure Technical Support Windows Server, Windows 10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - ITIL - Salary to £38,000pa + Excellent Ms training + Ms Qualifications and Company Benefits...
-
2nd Line Service Desk Analyst
5 hours ago
Guildford, United Kingdom Reflex Computer Recruitment Full time**Azure Support Engineer - Cloud Infrastructure Support - Azure Technical Support - 2nd Line Level Ms Systems Support Engineer - Second Line Support - Windows Server, Windows 10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - ITIL - Salary to £32,000pa + Excellent Ms training + Ms Qualifications and Company...
-
1st Line Service Desk Analyst
22 hours ago
Guildford, United Kingdom Reflex Computer Recruitment Full time**1st Line IT Technical Support - 1st Line Microsoft Support Engineer - IT Service Desk Analyst - IT Helpdesk Engineer - Microsoft Azure Cloud Infrastructure Support - Cloud 1st Line Support Engineer - Windows Server, Windows 10, ITIL - O365, ActiveDirectory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - salary to £30,000 + Benefits - Monday...
-
2nd Line Support Engineer
5 days ago
Guildford, United Kingdom KTM Recruitment Solutions Full time**2nd Line Support Engineer** A national law firm are looking for a 2nd Line Desktop Support Engineer to join their growing team based in their Guildford office. The firm has an IT team of ten, supporting around 480 staff across six UK offices. They are a firm that truly value their staff and have a human first approach to everything they do, whether it be...
-
Service Desk Support Analyst
2 weeks ago
Guildford, United Kingdom Reflex Computer Recruitment Full time**1st Line Support Engineer - Service Desk Analyst - IT Service Desk Analyst - Helpdesk Engineer - Cloud Infrastructure Support - Cloud 1st Line Support Engineer -Windows Server, Windows 7/10, ITIL - O365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - MSP - Managed Service Provider - £25,000 - £30,000 + Benefits - Shifts...
-
2nd Line IT Support Technician
2 weeks ago
Guildford, United Kingdom Circle Recruitment Full timeIT Desktop Support Technician with strong 2nd line IT support experience including Citrix and MS365, is required by a leading law firm in Guildford. Experience required: - Strong experience in 2nd line IT support - Experience in Citrix environment - Office 365, Active Directory, Windows 10, SharePoint, Teams, InTune, etc - Hardware support experience,...
-
2nd Line Engineer
2 weeks ago
Guildford, United Kingdom Involved Solutions Full time**Title**: 2nd Line Engineer **Contract**: Permanent. Full time, 37.5 hours per week **Salary**:Up to £35,000 **Location**:Fully onsite based in Guilford **Start Date**: Immediate Start (2nd Line Engineer, Active Directory, Citrix, Networking, Azure, Intune, Windows Server, Office 365) An exciting client is looking to bring in a new 2nd Line Engineer...
-
2nd Line Support
3 hours ago
Guildford, United Kingdom Hays Specialist Recruitment Limited Full timeYour new company You will join the IT department of a well establish professional services organisation based in Guildford who are looking for a 2nd Line support Engineer to join their team on a permanent basis, supporting around 500 internal users. You'll be joining an establishedIT team, working on site to maintain the strong reputation the company...
-
IT Service Desk Analyst
2 weeks ago
Guildford, United Kingdom Picture More Full time**IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a top law firm based in Guildford who are seeking an enthusiastic IT Service Desk Analyst. The firm offers a hybrid work from home policy as well as fantastic benefits and progression opportunities allowing you a great...
-
2nd Line IT Support
1 week ago
Guildford, Surrey, United Kingdom Stephen MacLellan Full timeJoin to apply for the 2nd Line IT Support role at The Stephenworks2nd Line IT Support EngineerEast Surrey. Hybrid working after completion of probation.£30 - 35k with benefits such as annual bonus, private health, enhanced pension + more.This role is working directly for a telecoms service provider & MSP, and they are in a continued stage of growth. They...
-
Desktop Support Engineer
22 hours ago
Guildford, United Kingdom KTM Recruitment Solutions Full time**Desktop Support Engineer (2nd Line)** A National Law firm are looking for a Desktop Support Engineer to join their Guildford office and support 150 onsite users along with remote support for their other offices as part of the wider IT team. You’ll ideally have an inquisitive nature, enjoy troubleshooting and the detective work involved in getting to...
-
IT Service Desk Manager
2 weeks ago
Guildford, United Kingdom activ8 recruitment Full time**Up to £50,000 per annum** **Wellness Package** **Office Based** We are recruiting for a IT service desk manager to join a leading managed IT services and telecoms business specialising in M365, hardware, telecoms, cyber security and consultancy. The IT Service desk manager role is based out of the Liss, Petersfield office and is responsible for...
-
2nd Line Engineer
3 hours ago
Guildford, United Kingdom Involved Solutions Full time**Title**: IT Support Engineer **Contract**: Permanent. Full time, 37.5 hours per week **Salary**:Up to £37,000 **Location**:Fully onsite based in Guildford (2nd Line Engineer, Active Directory, Citrix, Networking, Azure, Intune, Windows Server, Office 365) An exciting client is looking to bring in a new IT Support Engineer to join the team on a...
-
2nd Line
1 week ago
Guildford, United Kingdom IT Talent Solutions Ltd Full time2nd Line / Desktop Support Engineer required for my client based in Guildford for a permanent role, salary £27-34K + Benefits. My client are seeking an knowledgeable Desktop Support Engineer to join their team. The role is onsite 4 days per week, with 1 day working from home. Hours of work are split across 2 shifts: 8am-4:30pm and 9:30am-6:30pm, on a...
-
IT Desktop Support Engineer
22 hours ago
Guildford, United Kingdom Circle Recruitment Full timeIT Desktop Support Engineer - Citrix - Guildford IT Desktop Support Technician with strong 2nd line IT support experience including Citrix, Azure AD and MS365, is required by a leading firm in Guildford. You must be somebody working at a good 2nd line IT support level, very good at troubleshooting, andbeing proactive in fixing problems, while wanting learn...
-
2nd Line IT Support
6 days ago
Guildford, United Kingdom Big Red Recruitment Full timeLooking for a step up into a 2nd Line role or want to get more into project work? Fed up with the normal IT Support calls? Want to be an IT Field Support Engineer where no two days are the same and you can work on crucial IT projects for an enterprisescale organisation? You will be the key point of contact responsible for the support and project delivery of...
-
IT Support Engineer
4 days ago
Guildford, United Kingdom Netbox Recruitment Full timeRegional IT Support - South East Upto £30,000 + Company car or £4,000 car allowance Remotely covering 15 sites My client has a unique approach to complete health and wellbeing, we're a not for profit organisation driven by doing what's best for people - helping, supporting and encouraging them to be as healthy as they can be. This company will do what's...
-
Service Desk Consultant
6 days ago
Guildford, United Kingdom Tate Full time** Service Desk Consultant / Junior Manager** IMMEDIATE START - FANTASTIC NEW OPPORTUNITY **£35K - £40k plus bonus scheme** **Fully remote/home based with occasional Site Visits** This is primarily a Service Desk Consultant role within our clients Service Management team. The role will be home-based with occasional office and client site visits. You...
-
IT Support
2 weeks ago
Guildford, United Kingdom Reed Full timeIT Support - Desktop Support - 2nd line sought by an exciting enterprise business with offices in Guildford. You will work as part of a large team and support key business systems. **Knowledge, Skills and Experience**: - At least 1 years’ experience working within IT support - To have demonstrable knowledge of analytical and problem-solving approaches -...
-
IT Desktop Support Analyst
6 days ago
Guildford, United Kingdom Circle Recruitment Full timeIT Desktop Support Analyst - Law Firm - Guildford IT Desktop Support Analyst with good 2nd line IT support experience Office 365, Active Directory, Windows 10, and Windows Server admin is required by a leading law firm in Guildford. This may suit an established first line support person, looking to gain more 2nd line responsibilities. Also, an established...