Service Desk Consultant

2 weeks ago

Guildford, United Kingdom Tate Full time

** Service Desk Consultant / Junior Manager**

IMMEDIATE START - FANTASTIC NEW OPPORTUNITY

**£35K - £40k plus bonus scheme**

**Fully remote/home based with occasional Site Visits**

This is primarily a Service Desk Consultant role within our clients Service Management team.

The role will be home-based with occasional office and client site visits.

You will work as part of the Service Desk team providing first-line support to customers. Additionally, you will have direct service management responsibility for a number of smaller customers and assist other service managers, for example in the productionof their monthly reports.

A key part of this role will involve helping shape the new processes in conjunction with the rest of the Service Management team.

**Your Experience and Skills**
- Experience of working on a Service Desk overseeing the efficient and timely administration and progression of incidents, problems, and changes
- Experience using an ITSM tool, such as ServiceNow
- Previous experience of working within a support environment, ideally underpinned by ITIL based working practices
- Ability to operate as a client-facing Service Manager and a support resource for other Service Managers and delivery consultants
- Ability to run and support service review meetings, including producing reports, capturing minutes, and action management
- The ability to multitask, coordinate activities, and be the first point of escalation for customers
- Oracle experience is not essential but any experience with Oracle Managed Services will be beneficial
- General computer systems competence and specific Microsoft Office skills, particularly Excel, to provide management support e.g. producing service reports, aggregating service performance statistics, and updating internal systems

**About you**
- Self-motivated, hard-working, energetic, and results-focused
- Strong attention to detail and a drive to obtain information and updates from clients and colleagues
- Can operate effectively both individually and within a team
- Exceptional communication skills, helping to maintain excellent relationships with our customers and ensure issues can be resolved effectively
- Outstanding time management and organisation skills, with the ability to manage multiple on-going activities.

Tate is acting as an Employment Business in relation to this vacancy.

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