2nd Line Service Desk Analyst

7 days ago

Guildford, United Kingdom Reflex Computer Recruitment Full time

**Azure Support Engineer - Cloud Infrastructure Support - Azure Technical Support - 2nd Line Level Ms Systems Support Engineer - Second Line Support - Windows Server, Windows 10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud
- Azure - Intune - ITIL - Salary to £32,000pa + Excellent Ms training + Ms Qualifications and Company Benefits - Hybrid working - WFH 4 days a week and 1 day in office based close to Guildford / Godalming Surrey.**

My client, who is a Microsoft Gold Partner, is looking for an enthusiastic **Azure Support Engineer - Cloud Infrastructure Support - Azure Technical Support** to join a team in a **2nd Line level capacity** that provides remote support to customers via remote technologies and telephone support for all desktops, laptops, and mobile devices. The key requirements are:

- **Working in a Service Desk or Support environment in a 2nd Line remote capacity**:

- Experience in working for a **Managed Service Provider (MSP) or an IT Supplier environment in an ITIL environment working to SLA's**:

- **Public Cloud (Azure AD with MFA) with Microsoft Intune** Endpoint Management and Autopilot builds
- Proven experience in supporting Microsoft 365 (including Office 365 Admin Centre) and technologies including, Exchange Online; Teams; OneDrive, SharePoint, and Defender, Windows OS
- Active Directory Users and Computer administration plus Hardware fault diagnosis
- Experience of using ServiceNow

The 2nd line remote role will allow you, in time to, progress in the Company to 3rd Line or consultant level so that any are any experience with Microsoft SCCM, Experience with proxy technologies (Forcepoint/Mimecast), Understanding of basic networking principles(TCP/IP, etc), Understanding of ITIL operations module (Incident management, request fulfilment, and problem management), ISO 27001 or GDPR principles or Microsoft MCSA/MCSE certified will be a bonus.

Working in a second line capacity you will be the**i**nitial point of escalation for Level 1 engineers and provide end-user support via remote technologies and telephone support. This covers technical support for all endpoints, desktops; laptops,and mobile devices. You will be working to ensure effective and efficient ticket management, ensuring regular status updates are visible in both internal and customer-facing so that SLAs and OLAs are managed and met. You will be working in a team environmentas to ensure all tickets are owned and progressed through their lifecycle to a prompt resolution and agreed on customer closure, ensuring timely escalation to 3rd line as/when necessary.

My established and award winning Cloud Services client is offering a **hybrid working environment 4 days WFH and 1 day office.**Even though my client is offering remote working they are looking for someone within easy commutable distance to their office close to Guildford / Godalming, Surrey and is offering a starting salary of between**£30,000 - £32,000 per annum +Excellent Microsoft training programme and Company Benefits with Great Career prospects.

  • 2nd Line Service Desk Engineer

    7 days ago

    Guildford, United Kingdom Reflex Computer Recruitment Full time

    **2nd Line Support Engineer -2nd line Service Desk Analyst - IT Service Desk Analyst - Cloud Infrastructure Support - Cloud 2nd Line Support Engineer -Windows Server, Windows 7/10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - £30,000 - £32,000 + Bonus + Excellent training + Benefits -Hybrid working - WFH 4 days...

  • 2nd Line Service Desk Analyst

    7 days ago

    Guildford, United Kingdom Reflex Computer Recruitment Full time

    **2nd Line Level Ms Systems Support Engineer - Second Line Support -Azure Support Engineer - Cloud Infrastructure Support - Azure Technical Support Windows Server, Windows 10, Office 365, Active Directory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - ITIL - Salary to £38,000pa + Excellent Ms training + Ms Qualifications and Company Benefits...

  • 1st Line Service Desk Analyst

    1 week ago

    Guildford, United Kingdom Reflex Computer Recruitment Full time

    **1st Line IT Technical Support - 1st Line Microsoft Support Engineer - IT Service Desk Analyst - IT Helpdesk Engineer - Microsoft Azure Cloud Infrastructure Support - Cloud 1st Line Support Engineer - Windows Server, Windows 10, ITIL - O365, ActiveDirectory, Exchange, SCCM, ServiceNow - Public Cloud - Azure - Intune - salary to £30,000 + Benefits - Monday...

  • IT Desktop Support Analyst

    2 weeks ago

    Guildford, United Kingdom Circle Recruitment Full time

    IT Desktop Support Analyst with strong 2nd line IT support experience including Office 365, Active Directory, Windows 10, and Windows Server admin is required by a leading law firm in Guildford. This position may also suit an established 1st line support analyst, looking to gain more 2nd line responsibilities. Experience required: - Good experience in 2nd...

  • IT Service Desk Analyst

    2 weeks ago

    Guildford, United Kingdom Advantage Resourcing Full time

    **IT Service Desk Analyst** We are currently assisting a law firm in recruiting an IT Service Desk Analyst to support all their internal users/partners. As an IT Service Desk Analyst you will be required to offer a VIP service throughout and escalate issues when required. **Role** Working as part of a team of three to provide high quality support and...

  • IT Desktop Support Analyst

    2 weeks ago

    Guildford, United Kingdom Circle Recruitment Full time

    IT Desktop Support Analyst - Law Firm - Guildford IT Desktop Support Analyst with good 2nd line IT support experience Office 365, Active Directory, Windows 10, and Windows Server admin is required by a leading law firm in Guildford. This may suit an established first line support person, looking to gain more 2nd line responsibilities. Also, an established...

  • IT Service Desk Analyst

    2 weeks ago

    Guildford, United Kingdom Sandiford Green Limited Full time

    Our client is a highly regarded local law firm covering all areas of law and you will be working as part of a team of three to provide high quality support and assistance on all aspects of IT. The role is office based covering shifts between 8am and 6pm Monday to Friday. **Service Desk Analyst -Job Overview** - Providing a professional and consistent level...

  • IT Desktop Support Analyst

    2 hours ago

    Guildford, United Kingdom Circle Recruitment Full time

    IT Desktop Support Analyst - Law Firm - Guildford IT Desktop Support Analyst with good 1st line or 2nd line support experience Office 365, Active Directory, Windows 10, and Windows Server admin is required by a leading law firm in Guildford. This may suit an established first line support person, looking to gain more 2nd line responsibilities. Also, an...

  • 1st Line Support Analyst

    2 weeks ago

    Guildford, United Kingdom KTM Recruitment Solutions Full time

    **Support Analyst /1st Line Support / Software Support** A global technology company are expanding their service desk team and looking for a 1st Line Support Analyst to join them. They produce software that is utilised worldwide and enables organisations to communicate seamlessly and effectively with their clients. This role would suit someone who has an...

  • 2nd Line Support

    7 days ago

    Guildford, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company You will join the IT department of a well establish professional services organisation based in Guildford who are looking for a 2nd Line support Engineer to join their team on a permanent basis, supporting around 500 internal users. You'll be joining an establishedIT team, working on site to maintain the strong reputation the company...