Service Desk Manager
2 weeks ago
Job Title: Service Desk Manager
Location: Newcastle-Upon-Tyne
Salary: Up to GBP55,000 + Package
The Client
Our client is the world's largest HVAC and Air Source Heat Pump manufacturer and fastest growing brand of HVAC products in the UK, and in supporting further growth are looking to expand our team in many of the key areas of our business.
We are currently recruiting for an Air Source Heat Pump Service Desk Manager based at our client's head office in Newcastle to provide technical support on their range of renewable technologies for their growing installer network.
The Role of Service Desk Manager - Air Source Heat Pumps
As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts and more from our installer network. You will be given training in all manufactured products and entrusted to provide the best technical support to our clients' customers and engineers.
Key Responsibilities of the Service Desk Manager - Heat Pumps
- Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts and more.
- Ensuring customers receive the best technical service and response in relation to product advice, technical support, breakdowns and product supply.
- Management of a small team to include field engineers and in-house technical support engineers. This team will expand as the division continues to grow.
- In addition, you'll be involved with product training for heat pump installers and service engineers, creating content and marketing tools with support of the office to deliver 1st class courses.
- Helping support and drive the division, which already has substantial turnover, and working with the senior management team to ensure growth is achieved.
Person Specification
We are looking for candidates with the following qualifications:
- Experience in managing a dedicated technical team for heat pumps.
- Strong customer service skills and technical knowledge related to product advice and support.
- Proven experience in managing field engineers and in-house technical support engineers.
- Ability to create training content and marketing tools for heat pump installers and service engineers.
- Experience in driving division growth and working with senior management.
Benefits
- Bonus scheme
- Yearly bonus
- Company car / Car Allowance
- Company events
- Company pension
- Life insurance
- On-site parking
Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis of their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
#J-18808-Ljbffr-
IT Service Desk Manager
5 days ago
east midlands, england, United Kingdom Crimson Full timeIT Service Desk Manager - SwadlincoteHybrid workingSalary up to 60,000 plus bonus schemeThe Service Desk Manager is responsible for leading the Service Desk team and ensuring end users receive the necessary support. This role involves managing processes for identifying, prioritizing, and resolving incidents, as well as overseeing the monitoring, tracking,...
-
Service Desk Manager
5 days ago
North East, United Kingdom Bowdon Associates Ltd Full timeJob Title: Service Desk ManagerLocation: Newcastle-Upon-TyneSalary: Up to £55,000 + PackageThe ClientOur client is the world's largest HVAC and Air Source Heat Pump manufacturer and the fastest growing brand of HVAC products in the UK. In supporting further growth, they are looking to expand their team in key areas of the business.We are currently...
-
Service Desk Manager
1 week ago
Manchester, England, United Kingdom Hamilton Barnes ? Full timeJob Description Service Desk Manager | Manchester (Hybrid, 3 Days Onsite)Looking for your next step in IT service management? This is your chance to lead a high-performing team in a growing, innovative company that's making big moves in both the public and private sector.Why Join?Work with cutting-edge tech and drive digital transformation. This business is...
-
Service Desk Manager
7 days ago
North West England, United Kingdom GreatFind Recruitment Full time**Benefits 26 days annual leave plus Xmas shutdown and bank holiday, 10% pension contribution, Working hours - 8 to 4 pm, Free lunches.** **Role Overview** In this position, you will be providing 1st, 2nd and 3rd line support to students, teachers and all school staff across the premises. In addition to this, you will also be mentoring and supporting...
-
Service Desk Manager
2 weeks ago
Manchester, England, United Kingdom JR United Kingdom Full timeSocial network you want to login/join with:Looking for your next step in IT service management? This is your chance to lead a high-performing team in a growing, innovative company that's making big moves in both the public and private sector.Why Join?Work with cutting-edge tech and drive digital transformation. This business is a leader in their field, using...
-
Service Desk Team Lead
4 days ago
east midlands, england, United Kingdom Fruition Group Full timeDelivery Consultant at Fruition Group - Let me find you your dream DevOps roleWhy Apply?Are you ready to lead a dedicated IT service team? As a Service Desk Team Lead, you'll guide a dynamic service desk team to deliver exceptional tech support across the organisation. This permanent role offers a unique opportunity to enhance service operations, manage...
-
Senior Manager, Deal Desk
6 days ago
north east, england, United Kingdom Flatiron Health Full timeReimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.We're looking for a Senior Manager, Deal Desk & Order Management to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Are...
-
Technical Service Desk
3 days ago
Manchester, England, United Kingdom Reed Technology Full timeA Technical Service Desk Engineer is required for our client. The successful candidate will provide remote and desk side technical support to internal and external stakeholders across the business.Key Responsibilities:Working towards SLAs by picking up and dealing with service desk tickets whilst providing a high level of customer service.Hands-on experience...
-
Service Desk Analyst
2 weeks ago
east midlands, england, United Kingdom TN United Kingdom Full timeRole: Service Desk AnalystLocation: NottinghamSalary: £30,000We're on the hunt for a driven Service Desk Analyst to join our client's expanding tech team in Nottingham This is your chance to step into a key role, providing first-class support and keeping operations running smoothly.What You'll Do:Be the first point of contact for IT queries - resolving...
-
Service Desk Analyst
5 days ago
North East, United Kingdom Solutions Engineering Recruitment Full timeWe have been providing Telecoms and IT solutions since 2004 in the UK, but since then we have expanded across Europe making more than 10 acquisitions over the last few years. With now over 14,000 customers, our revenue has increased in the last 12 years from €2.9m to €36m, and to join our growing company we’re looking for a Service Desk Engineer to...
-
Service Desk Analyst
5 days ago
Manchester, England, United Kingdom Paratus People Full timeIn a world where technology is advancing at a rapid pace, why not work with a company who are advancing with it?Based in the heart of ManchesterInternationally established companyGreat work benefits, development, and progression.This company is looking for a Service Desk Analyst to ensure smooth running and a good working experience for the end users across...
-
Service Desk Analyst
1 day ago
Manchester, England, United Kingdom Cognizant Full timeExcellent opportunity for Service Desk Engineer to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...
-
IT Service Desk Agent
2 weeks ago
North East, United Kingdom Post Office Ltd Full time**Summary**: **Salary**: Competitive salary and package **Grade: PO** **Reporting Line: IT Service Desk Team Manager **18 month FTC contract **Contract Type: Permanent** **Location: Chesterfield/Hybrid** **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk advisor, you will join us...
-
Service Desk Team Leader
4 days ago
North East England, United Kingdom NRG PLC Full timeDo you want to work for a company with a fantastic reputation? Are you looking for an opportunity to develop your skills? A well-established MSP in the North East are looking to recruit a Service Desk Team Leader. You will be responsible for the smooth operation of their frontline IT support, ensuring customer service requests and incidents are managed...
-
Service Desk Engineer
1 week ago
north east, england, United Kingdom Waterstons Full timeA Bit About UsOur main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also works across the globe to provide unique business solutions that directly add value to our clients' businesses.Our clients tell us our people are our greatest strength, and who...
-
Service Desk Analyst
5 days ago
Manchester, England, United Kingdom Brammer Buck and Hickman Full timeThe role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK.The purpose of the role is to provide support to internal customers (Staff), assisting them with hardware and...
-
IT Service Desk Manager
5 days ago
East Midlands, United Kingdom Crimson Full timeIT Service Desk Manager - SwadlincoteHybrid workingSalary up to 60,000 plus bonus schemeThe Service Desk Manager is responsible for leading the Service Desk team and ensuring end users receive the necessary support. This role involves managing processes for identifying, prioritizing, and resolving incidents, as well as overseeing the monitoring, tracking,...
-
Service Desk Lead
2 weeks ago
England, United Kingdom Fruition IT Full timeJob Description**Jobtitle**:Service Desk Lead **Homebased**:Fully remote with very occasional travel **Salary**:£35,000 - £40,000 Are you an experienced IT Service Desk or Service Management professional who is looking for a new challenge? This is a fantastic opportunity to join a fast-growing consultancy in a key stage of their evolution who are...
-
2nd Line Service Desk Engineer
1 week ago
east midlands, england, United Kingdom Air IT Limited Full timeWe're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...
-
Service Desk Analyst
2 weeks ago
Manchester, England, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Are you fed up of only being contacted when people have a problem with their computer?At AQA we have a Smart Bar in each of our offices, think Genius Bar but better.This is where you live. In fact, your proper job title in AQA is Service Desk and Smart Bar Analyst. You are central. Colleagues drop in to seek your...