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Service Desk Manager
2 weeks ago
**Benefits 26 days annual leave plus Xmas shutdown and bank holiday, 10% pension contribution, Working hours - 8 to 4 pm, Free lunches.**
**Role Overview**
In this position, you will be providing 1st, 2nd and 3rd line support to students, teachers and all school staff across the premises. In addition to this, you will also be mentoring and supporting junior team members and assisting with escalated issues.
**Responsibilities**:
- Supporting Service Desk-logged issues and providing support for more advanced problems.
- Assisting with the day-to-day running of the ICT Service Desk, accurately recording user requests in the service desk system and allocating tickets where appropriate.
- Responsible for maintaining and administering Active Directory, Exchange, and Office 365 services, including Microsoft Teams.
- Assess, diagnose, and resolve computer-related day-to-day problems promptly.
**Essential Qualifications and Experience**:
- Experience working in a similar role in a school environment.
- Relevant degree or qualifications.
- Experience in managing and running an ICT Service Desk.
- Good working knowledge of identifying, locating and resolving user problems.
- Experience managing network switching.
- Maintaining, upgrading, and administering Wi-Fi networks - desirable.
**Person Specification**:
- Highly organised.
- Problem solver.
- Analytically minded.
- Strong leadership skills.
- Attention to detail.
- Excellent written and verbal communication skills.
**About GreatFind Recruitment**
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We are an equal opportunity provider.
