Service Desk Manager

IT Service Desk Manager - up to 46k DOE ITSM, ITIL, Service Desk Manager, Implementing structure, change, release and configuration. Hybrid role, Somerset
My client is looking for an IT Service Desk Manager to join their team, You will be second in command to the group head of infrastructure and there are fantastic opportunities to progress within due to continuing growth and demand for service from their extensiveclient base
My client is the UK's leading provider of document processing solutions, working with an impressive portfolio of clients. They are going through a period of transformation and need a strong people manager with a technical understanding to join the team anddrive this change.
You will have experience with the following:

- ITSM
- ITIL v4 Foundation
- People management
- Change, release and configuration
- Change management
- Managing an IT or service department
- Degree or equivalent in technology or computer science
You will be someone who is hungry to progress and put your management skills to good use. You do not need to be the most technical person in the team but you will know enough to be able to manage the tam around you and keep them to task. You will be responsiblefor managing a team of 4 initially.
This company is a family environment and value their people whilst adhering to strict compliance protocols. You will be working on site 2 to 3 days a week (alternating week by week) and will be driving efficiency within the department.
The role entails:

- Maintaining excellent end user service standards
- Uphold operating procedures
- Keep the calls moving through the helpdesk with your team providing fast resolutions
- Manage the technical support function end to end
- Develop the IT support function framework making improvements to service
- Training, Coaching and Mentoring
- Be an advocate for staff development
- Regular audits by yourself to ensure compliance
- Ticket management: Incidents, Problems, Change and New Requests
- Communicate with IT functions ad hoc
- Delivery of Performance metrics and SLA's
- Autonomy over purchases, adhering to purchasing policy
- Regular service update communications
This company, although in the printing industry has a firm commitment to minimise environmental impact as well as offering environmental alternatives to all their clients so you can rest assured that you are driving positive change in an organisation that islarge enough to make a significant impact where it really matters.
What you will get:
25 days holiday plus 8 bank Holidays
4 x Life assurance (if in the pension scheme)
Enhanced maternity pay and sick pay
PDI
Pension Scheme
EAP Programme
Free parking on-site
Cycle scheme
Yoga classes
Free eye tests for VDU users
This is a fantastic opportunity for an IT Service Desk Manager to join a business who are already successful but are looking to take their next steps and scale up from where they are at the moment.
Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk
Ref 102377
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