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Service Desk Analyst
2 weeks ago
In a world where technology is advancing at a rapid pace, why not work with a company who are advancing with it?
- Based in the heart of Manchester
- Internationally established company
- Great work benefits, development, and progression.
This company is looking for a Service Desk Analyst to ensure smooth running and a good working experience for the end users across the company. To provide a single point of contact to customers for system-related incidents and service requests, endeavoring to resolve as many of these at the first point of contact as possible.
Key Responsibilities:
- 1st-line support for all incidents and service requests reported by customers.
- Record, prioritize, and manage all incident requests, and act accordingly.
- Ensure that the Service desk mailboxes are routinely monitored and all submissions are dealt with accordingly.
- Carry out daily checks.
- Efficiently escalate incidents to appropriate teams if they are not resolvable from 1st line of support.
Key Skills / Experience Required:
- 2 years of previous customer service experience.
- Experience with Microsoft Active Directory.
- Excellent organizational skills.
If this sounds like the next step in your career, apply now
Job InformationJob Reference: MP111455CT2565
Salary From: £19000
Salary To: £25000
Job Locations: Manchester, UK
Job Types: Permanent
Job Skills: Customer Service, IT, Service, Troubleshooting
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