Service Desk Analyst

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Service Desk Analyst (FCSF44)

Contract: Fixed Term until 31 December 2025, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)

Salary: £27,401 (pro rata) per annum plus benefits including a final salary pension scheme, generous annual leave, and flexible and hybrid working.

Location: Manchester (The role will be based at the Manchester office however, we are operating a hybrid way of working and support our staff to make use of remote working options when combined with regular on-site contact days with other members of the team, normally 1-2 days a week)

In this Service Desk Analyst role, you will provide first-line support and technical assistance to Arts Council England (ACE) staff.

To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do:

• Provide a helpful and courteous service to all ACE staff
• Provide first-line support via email, telephone, self-service, or face-to-face to support members of staff
• Record, categorise and prioritise support requests to ensure assigned incidents and requests are resolved
• Support users of the service to get maximum value from the services they consume
• Contribute to the development of the necessary procedures required to support IT initiatives and service improvements

To succeed in this Service Desk Analyst job, you should have demonstrable experience of working in a busy IT Service Desk and be able to show service improvement initiatives for the team and customer. You will also need excellent communication, time management, analytical and organisational skills together with a passion for customer service.

Other essential attributes include:

• Experience in service management tools, IT User access tools, and collaboration tools
• The ability to work as part of a team
• Flexibility
• Adaptability

If this Service Desk Analyst role in Manchester sounds like the right fit for you, please apply today. We look forward to hearing from you.

Equality Diversity and Inclusion Statement: Arts Council are committed to being an inclusive employer, building an inclusive workplace, and recruiting a workforce that is as diverse as the communities we serve. However, you identify, and whatever background you bring with you, we welcome you to apply for a role at Arts Council.

If there are any adjustments that would support you in your application, please do let us know when you apply. If you are disabled, Evenbreak are able to provide support with your application.

Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce so we particularly encourage applications from people in these groups.

About us: Arts Council offers a range of benefits to our employees including hybrid and flexible working, a generous annual leave allowance and the Arts Council Retirement Plan - a final salary scheme.

Our Code of Ethics requires that employees of the Arts Council are not able to receive an Arts Council grant, investment or loan funding - either in person, as a member of a partnership, or for any organisation they own. There are also limitations on board or CEO positions employees can hold in organisations we fund. For more information on this, please talk to the recruiting manager or contact recruitment@artscouncil.org.uk

We believe our recruitment process should be inclusive and transparent. Find out what to expect with our application guidance and more about our commitment to diversity on our website.

Job ref: FCSF44
Closing date: 09:00 am 30 April 2025
1st Interviews: TBC (virtual)
2nd Interviews: TBC (in person)
Please note: We do NOT accept CVs or cover letters as part of our recruitment process.