Service Desk Analyst

2 weeks ago


Manchester, United Kingdom Charles Simon Associates Ltd Full time

**Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Manchester**

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Manchester.

**Location**: Manchester

**Salary**: Up to £24,000 per annum

**Skills/Requirements for the Service Desk Analyst**:

- Previous experience in a similar role is vital for this position
- Excellent troubleshooting and problem solving skills
- Strong Active Directory
- Experience of supporting and troubleshooting Office 365
- Strong ticket management experience including good time management
- Any experience of supporting MS Exchange is highly desirable
- Experience of working within an ITIL environment is highly desirable

Start date is ASAP for the Service Desk Analyst

**The Service Desk Analyst will be responsible for**:

- Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
- Being the first point of contact on the Service Desk.
- New Starters and Leavers administration from the technical perspective
- Working to and within already agreed SLA’s and KPI’s
- Providing Application Support when needed
- Providing high levels of 1st call fix where possible
- Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

**Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Manchester



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