IT Service Desk Analyst

2 weeks ago


Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

IT Service Desk Analyst - Global Manufacturing Giant - Manchester to £27,000
**Prestigious opportunity with a Global Manufacturing Giant for an IT Service Desk Analyst to join the team
You will be required to:

- Act as the first point of call for all incidents and service requests
- Provide 1st and 2nd level support to site-based or hybrid working users by attempting fixes on all supported areas
- Resolve incidents and fulfil service requests within the documented service level agreements
- Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand.
- Where you are unable to address or fulfil an issue or request, gather and record all trouble-shooting and fixes attempted in the ticket and assign to 3rd level support.
- Work towards achievement of stipulated KPI's and targeted metrics set out for the Service Desk.

**If you possess a combination of some of the following skills then LETS TALK**:

- Active Directory knowledge / User Access Management
- Basic SAP knowledge
- SCCM
- Perform daily system health checks
- MS Exchange
- Ability to collaborate with third party suppliers with regards to the procurement of IT equipment and software
- Configuration and installation of new hardware and software such as laptops, PCs, ThinClients and some printer support.
- O365 Implementation and Project Support

**In return you will be rewarded with ongoing training and career development in an enviable team environment.**
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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