Current jobs related to 2nd Line Service Desk Engineer - east midlands england United Kingdom - Air IT Limited

  • 2nd Line Service Desk Engineer

    2 weeks ago

    South West England, United Kingdom Deerfoot IT Resources Ltd Full time

    Do you have customer service experience, and are you seeking a new job in Portishead near Bristol? Deerfoot IT Recruitment is helping a managed service provider recruit a 2nd Line Service Desk Engineer, and the role comes with an attractive salary of £35k. You will operate Monday to Friday 37.5 hour working week, with a shift pattern in place between the...

  • 1st / 2nd Line Support Engineer

    1 week ago

    east midlands, england, United Kingdom Eligo Recruitment Ltd Full time

    We are looking to recruit an experienced 1st / 2nd line support engineer who has a wealth of experience providing 1st and 2nd line support in a Microsoft environment. This should include a detailed understanding of Azure, Active Directory (online), Exchange, and Office 365.This is an office-based support role based in our client's office near Wakefield. To...

  • 2nd Line Support Engineer

    2 weeks ago

    West Midlands (Region), United Kingdom In Technology Group Limited Full time

    **2nd Line Support Engineer £24K- £28K West Midlands - Hybrid/ Remote** **Cloud on the 2nd Line** A strong background of working with C**loud technologies** is firmly encouraged. Having a cloud understanding of hosting servers for both Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) with a view for server migration inthe...

  • 2nd Line Engineer

    1 week ago

    South East England, United Kingdom Circle Recruitment Full time

    **2ndLine Engineer** **South East London** **£2 7 ,000 per annum + Benefits** **IT Support -2nd Line Support - Windows - Exchange - Network - Active Directory - Office 365 - AD - Helpdesk Support - Network - Security - Server-Helpdesk - VMWare - Hyper-V - Virtualisation - Storage - TCP/IP - Firewalls - 2nd Line - Cyber Security - Security** The company...

  • 2nd Line Support

    3 days ago

    West Midlands, United Kingdom Morgan Hunt Full time

    Morgan Hunt are working with a leading manufacturing organisation who require a 2nd line support analyst/ desktop support on a permanent basis. For the position you will have a home location with travel to other sites once per month. The main sites are in Colchester & Burntwood, and London. Drivers licence is essential. Role Details - Provide 2nd line...

  • Desktop Support Engineer

    1 week ago

    South West England, United Kingdom Sanderson Full time

    **Desktop Support, Service Desk, 2nd Line support, O365** **Status: Inside IR35 - Umbrella Engagement** **Location: Wiltshire, fully onsite Start: Asap Length: 3 Months initial - likely to extend.** **£200** per day payable to an umbrella company. Our client, an industry leader in the automotive sector are looking to hire a 2nd Line support engineer to...

  • 1st/2nd Line Engineer

    1 day ago

    West Midlands (Region), United Kingdom Eligo Recruitment Full time

    **1st/2nd Line Engineer** Are you a 1st/2nd Line Support Engineer with experience working in a managed service provider? Are you looking for a new role where you can build your skills, and make the most of your talents in an collaborative and ideas-driven environment? **What will you get from this 1st/2nd Line Engineer role?** - As a 1st/2nd Line Engineer...

  • 2nd Line Support Engineer

    4 days ago

    South West England, United Kingdom Deerfoot IT Resources Ltd Full time

    Market leading archaeological service organisation, which operates throughout the UK are expanding their IT team of 6 and looking for a motivated 2nd Line Support Engineer to be based in their Salisbury office. The role of the IT 2nd Line Support Engineeris to add additional capacity to the demand on IT, assist the team and lead in some aspects of support...

  • 1st Line Service Desk Engineer

    2 weeks ago

    east midlands, england, United Kingdom Air IT Limited Full time

    Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and...

  • IT Service Desk Support

    7 days ago

    Manchester, England, United Kingdom Sudlows Full time

    Job Title: IT Service Desk SupportEmployer: SudlowLocation: Manchester, United KingdomSalary: CompetitiveEmployment Type: PermanentReference Number: 23643_223284298Job Details:With the continued expansion of our successful specialised engineering company, Sudlows, who work throughout the UK, have a growing portfolio of projects and have a fantastic...

  • 2nd Line Support Engineer

    4 days ago

    East Midlands, United Kingdom Cubiq Recruitment Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by Cubiq Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeSalary GBP - £32,000 Specialist Headhunter within Infrastructure, Network & Senior Support across the UK and Europe2nd Line Support...

  • Remote 2nd Line Engineer

    1 week ago

    South East England, United Kingdom James Frank Associates Full time

    Our client, a market-leading business in the Technology sector is seeking a remote 2nd Line Engineer to join their team on a full-time, permanent basis. With a presence across the UK this role will be home-based, with the requirement to visit various offices and client sites from time to time. Due to the nature of the role you will be required to hold a...

  • 2nd Line Support Engineer

    2 weeks ago

    East Grinstead, United Kingdom Searchability Full time

    **2nd Line Support Engineer - Windows Server / Office 365 / Active Directory / Hyper-V** **Do you want to join an Managed Service Provider who provide IT Support and Cybersecurity for small to medium businesses** - West Sussex, East Grinstead - Windows Server / Office 365 / Active Directory / Hyper-V - Up to £34,000 DOE + Benefits **Who Are We?** We are...

  • 2nd Line Support Engineer Contract

    5 days ago

    West Midlands (Region), United Kingdom Gleeson Recruitment Group Full time

    2nd Line Service Desk Support - West Midlands/ Hybrid - £125 a day (inside IR35) We're looking for a 1st / 2nd line techie to assist us with the delivery of the IT services within our department. The person will require the following: - Attend multiple sites and offer a wide range of skills from deploying hardware to provisioning software - Require a good...

  • IT Service Desk Support

    4 days ago

    Manchester, England, United Kingdom Sudlows Full time

    With the continued expansion of our successful specialised engineering company, Sudlows, who work throughout the UK, have a growing portfolio of projects and have a fantastic opportunity to join our IT department.We have over 220 staff and have achieved recent growth with ongoing expansion plans. Sudlows are keen to recruit candidates who will be part of...

  • 2nd Line Support Engineer

    2 weeks ago

    Manchester, England, United Kingdom Connexa Full time

    About The RoleWe are looking for an experienced, customer-focused 2nd Line Support Engineer to join our clients IT team. You will be responsible for providing advanced technical support, focusing on Microsoft-centric environments, troubleshooting complex IT issues, and ensuring the smooth operation of IT systems.Key ResponsibilitiesDiagnose and troubleshoot...

  • 3rd Line Engineer

    5 days ago

    greater manchester, england, United Kingdom Outcomes First Group Full time

    23 hours ago Be among the first 25 applicantsThis range is provided by Outcomes First Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeLocation: Hybrid (Travel to our Bolton office and school sites within the UK when required)Salary: Up to £40,000 per annumHours: 37.5 hours per week,...

  • Service Desk Analyst

    2 weeks ago

    Manchester, England, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Engineer to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • 2nd Line IT Engineer

    7 days ago

    West Midlands (Region), United Kingdom Ashdown Group Full time

    2nd Line IT Support Engineer - Rugby, Warwickshire *Immediate Start* *3 month initial contract based onsite in Rugby. Inside IR35 with day rate up to £250. Hours of work Monday - Friday 8.00am - 4.00pm.* A global company based in Rugby is looking for an experienced Desktop Support Analyst for a 3 month contract. This role will provide BAU operational...

  • 1st Line Service Desk Engineer

    1 day ago

    East Midlands, United Kingdom Air IT Limited Full time

    Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and...

2nd Line Service Desk Engineer

3 weeks ago

east midlands england United Kingdom Air IT Limited Full time

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We're now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge and delivering great results for our clients.

The Role

As a 2nd Line Service Desk Engineer, you'll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently.

Working as part of a team of seven, you'll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied.

Specifically, you will:
  1. Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
  2. Monitor the progress of any matters assigned to the Technical Team
  3. Monitor clients' IT systems via the monitoring software
  4. Escalate matters in a timely manner if it becomes necessary
About You

To join us as a 2nd Line Service Desk Engineer, you will need:

  1. Previous experience in an IT helpdesk support role
  2. Knowledge and experience of various IT systems
  3. Experience in the following systems and/or applications:
  4. Microsoft 10/11
  5. Microsoft Office 2019, 2022
  6. Microsoft Office 365 Platform
  7. Microsoft Windows Server 2019 and 2022
  8. Microsoft Exchange Server 2019
  9. Experience in setting up and supporting of mobile devices
  10. GCSEs in Maths and English or equivalent

We are a team that radiates strength, constantly evolving ready for the next phase in our evolution. A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support. A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.

So, if you have experience in an IT helpdesk support role and knowledge and experience of various IT systems, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.

Other organisations may call this role 2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer, or IT Support Technician.

The Benefits:
  1. Hybrid working options for a better work-life balance
  2. 25 days annual leave plus bank holidays
  3. Ongoing learning and development opportunities
  4. Cycle to work scheme and technology vouchers
  5. Enhanced family leave
  6. Celebration day - an additional day off each year to celebrate an occasion important to you
  7. Salary sacrifice pension
  8. 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  9. Company social events and competitions
  10. Discount and Cashback Scheme
  11. Group Income Protection
  12. Life Insurance
  13. EAP and Virtual GP Service

Ready to soar with Air IT? Apply now and be part of something extraordinary

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

#J-18808-Ljbffr