1st Line Service Desk Engineer

6 days ago

East Midlands, United Kingdom Air IT Limited Full time

Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. And now, we need YOU to help us achieve greatness

The Role:

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Specifically, you'll:

  1. Provide stellar customer service to end-users and stakeholders
  2. Act as the primary point of contact for technical service requests
  3. Keep meticulous records throughout the ticket lifecycle
  4. Deliver high-quality first-time fixes with your troubleshooting prowess
  5. Escalate complex issues as needed and manage workload to meet SLAs

About You:

  1. To thrive in this role, you'll need:
  2. Previous experience in IT support
  3. Exceptional customer service and problem-solving skills
  4. Proficiency in the latest Microsoft technologies
  5. Strong troubleshooting abilities with Microsoft Office and Windows desktops
  6. Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development

The Benefits:

Joining our team comes with its perks:

  1. Hybrid working options for a better work-life balance
  2. 25 days annual leave plus bank holidays
  3. Ongoing learning and development opportunities
  4. Cycle to work scheme and technology vouchers
  5. Enhanced family leave
  6. Celebration day - an additional day off each year to celebrate an occasion important to you
  7. Salary sacrifice pension
  8. 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
  9. Company social events and competitions
  10. Discount and Cashback Scheme
  11. Group Income Protection
  12. Life Insurance
  13. EAP and Virtual GP Service

At Air IT, we're not just an employer – we're a family. We value diversity and are committed to providing equal employment opportunities for all. Join us in creating an inclusive environment where our work can truly shine

#J-18808-Ljbffr

  • 2nd Line Service Desk Engineer

    2 weeks ago

    East Midlands, United Kingdom Air IT Limited Full time

    We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

  • 1st / 2nd Line Support Engineer

    2 days ago

    East Midlands, United Kingdom Eligo Recruitment Ltd Full time

    We are looking to recruit an experienced 1st / 2nd line support engineer who has a wealth of experience providing 1st and 2nd line support in a Microsoft environment. This should include a detailed understanding of Azure, Active Directory (online), Exchange, and Office 365.This is an office-based support role based in our client's office near Wakefield. To...

  • 1st/2nd Line Engineer

    6 days ago

    West Midlands (Region), United Kingdom Eligo Recruitment Full time

    **1st/2nd Line Engineer** Are you a 1st/2nd Line Support Engineer with experience working in a managed service provider? Are you looking for a new role where you can build your skills, and make the most of your talents in an collaborative and ideas-driven environment? **What will you get from this 1st/2nd Line Engineer role?** - As a 1st/2nd Line Engineer...

  • 1st Line Support

    2 days ago

    East Grinstead, United Kingdom Gold Group Ltd Full time

    **Full Job Description** 1st Line Support or First line Support Trainee Applications Support Technician East Grinstead, West Sussex. We have a great opportunity for someone with a real interest in IT, you will understand the basics of Windows Server administration, SQL and HTML. The rest we can teach you! 1st line Support is a great way to start your career...

  • 1st / 2nd Line Support Engineer

    2 weeks ago

    east midlands, england, United Kingdom Eligo Recruitment Ltd Full time

    We are looking to recruit an experienced 1st / 2nd line support engineer who has a wealth of experience providing 1st and 2nd line support in a Microsoft environment. This should include a detailed understanding of Azure, Active Directory (online), Exchange, and Office 365.This is an office-based support role based in our client's office near Wakefield. To...

  • IT Service Desk Analyst

    3 days ago

    West Midlands Combined Authority, England, United Kingdom Corriculo Ltd Full time

    Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223We're looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an already established Support AnalystThe Support Engineer RoleThe Support Engineer will...

  • 1st Line Field Engineer

    2 weeks ago

    South East England, United Kingdom Lynx Recruitment Ltd Full time

    My client, a leading UK MSP is on the lookout for a Field Engineer to operate around areas; Southampton, Chichester, Bristol, Reading and Crawley. The role will be working from home when not needed on customer sites. Below are the essentials for the role: - Full UK Driving Licence - Active Directory - Exchange - Excellent communication skills - Proactive -...

  • 1st Line Support Engineer

    2 weeks ago

    east midlands, england, United Kingdom Learning People Full time

    Job DescriptionetiCloud have a fantastic opportunity for a 1st Line IT Support Engineer to join our Support team, based on site in our Sheffield office.This role would suit someone who has experience in a similar IT / Desktop support role and has a high level of customer service.Responsibilities:Answer support calls promptly and handle them in accordance...

  • 1st/2nd Line Support

    2 weeks ago

    East Midlands, United Kingdom Senitor Recruitment Full time

    1st/2nd line support - Office 365, Active Directory, Troubleshooting - East Midlands The role will consist of providing support to customers as well as assisting the 1st line team when needed, working closely alongside the IT manager. **Key skills (not all essential)**: Office 365 Active Directory Troubleshooting Windows New User Setups Security...

  • 1st Line IT Support/Helpdesk Engineer

    1 week ago

    West Midlands Combined Authority, United Kingdom JR United Kingdom Full time

    Social network you want to login/join with:1st Line IT Support/Helpdesk Engineer, West MidlandsClient:Reed- UNLIMITEDLocation:West MidlandsJob Category:OtherEU work permit required:YesJob Views:3Posted:13.04.2025Expiry Date:28.05.2025Job Description:Position Overview:As a 1st Line IT Support/Helpdesk Engineer, you'll be one of the first points of contact for...