Current jobs related to Service Desk Engineer - north east england United Kingdom - Waterstons

  • Technical Service Desk

    2 weeks ago

    Manchester, England, United Kingdom Reed Technology Full time

    A Technical Service Desk Engineer is required for our client. The successful candidate will provide remote and desk side technical support to internal and external stakeholders across the business.Key Responsibilities:Working towards SLAs by picking up and dealing with service desk tickets whilst providing a high level of customer service.Hands-on experience...

  • IT Service Desk Manager

    2 weeks ago

    east midlands, england, United Kingdom Crimson Full time

    IT Service Desk Manager - SwadlincoteHybrid workingSalary up to 60,000 plus bonus schemeThe Service Desk Manager is responsible for leading the Service Desk team and ensuring end users receive the necessary support. This role involves managing processes for identifying, prioritizing, and resolving incidents, as well as overseeing the monitoring, tracking,...

  • Service Desk Analyst

    2 days ago

    North East, United Kingdom Solutions Engineering Recruitment Full time

    We have been providing Telecoms and IT solutions since 2004 in the UK, but since then we have expanded across Europe making more than 10 acquisitions over the last few years. With now over 14,000 customers, our revenue has increased in the last 12 years from €2.9m to €36m, and to join our growing company we're looking for a Service Desk Engineer to work...

  • Service Desk Team Lead

    2 weeks ago

    east midlands, england, United Kingdom Fruition Group Full time

    Delivery Consultant at Fruition Group - Let me find you your dream DevOps roleWhy Apply?Are you ready to lead a dedicated IT service team? As a Service Desk Team Lead, you'll guide a dynamic service desk team to deliver exceptional tech support across the organisation. This permanent role offers a unique opportunity to enhance service operations, manage...

  • Service Desk Engineer

    2 weeks ago

    North East, United Kingdom Waterstons Full time

    A Bit About UsOur main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also works across the globe to provide unique business solutions that directly add value to our clients’ businesses.Our clients tell us our people are our greatest strength, and...

  • Service Desk Analyst

    2 weeks ago

    Manchester, England, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Engineer to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • 1st Line Service Desk Engineer

    2 weeks ago

    east midlands, england, United Kingdom Air IT Limited Full time

    Are you ready to embark on an exhilarating journey into the heart of Technology and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and...

  • Service Desk Manager

    12 hours ago

    East Kilbride, United Kingdom Service Care Solutions - Criminal Justice Full time

    Service Care Solutions are looking for an Service Desk Manager to work on a Hybrid basis for a Government entity in Glasgow. This is a role within the IT Service Management department of IDD, reporting into the Head of Service Experience. You will be responsible for the day to day operation and quality of the Service Desk Team. You will be is accountable for...

  • IT Service Desk Support

    7 days ago

    Manchester, England, United Kingdom Sudlows Full time

    Job Title: IT Service Desk SupportEmployer: SudlowLocation: Manchester, United KingdomSalary: CompetitiveEmployment Type: PermanentReference Number: 23643_223284298Job Details:With the continued expansion of our successful specialised engineering company, Sudlows, who work throughout the UK, have a growing portfolio of projects and have a fantastic...

  • Service Desk Analyst

    3 hours ago

    essex, england, United Kingdom Saffron Building Society Full time

    Join Our Team at Saffron Building Society as a Service Desk AnalystAre you a tech-savvy problem solver with a passion for providing exceptional customer service? Saffron Building Society is looking for a dedicated Service Desk Analyst to join our enthusiastic team. This is an exciting opportunity to contribute to a community-focused organisation while...

  • IT Service Desk Agent

    6 days ago

    North East, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Competitive salary and package Grade: 2B Reporting Line: IT Service Desk Team Leader Contract Type: Permanent Location: Chesterfield/Hybrid **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable...

  • Service Desk Analyst

    1 week ago

    Manchester, England, United Kingdom ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Service Desk Analyst (FCSF44)Contract: Fixed Term until 31 December 2025, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)Salary: £27,401 (pro rata) per annum...

  • Service Desk Analyst

    5 days ago

    Uxbridge, England, United Kingdom JATO Dynamics Ltd Full time

    About us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Role Overview:Join us as a Service Desk Analyst (End User...

  • Service Desk Analyst

    4 days ago

    Manchester, England, United Kingdom Arts Council Full time

    Contract: Fixed Term until 31 December 2025, working 35 hours per week (Arts Council also recognises the benefit of flexible working as a valued part of the way we work, and welcome applications from individuals who require flexibility)Salary: £27,401 (pro rata) per annum plus benefits including a final salary pension scheme, generous annual leave, and...

  • Service Desk Team Leader

    23 hours ago

    Manchester, England, United Kingdom SCC Full time

    About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Service Desk Team LeaderLocation: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)Contract Type: PermanentSalary Package: Up to £28,000 per annum plus large company benefits, a broad flexible benefits scheme, and 2...

  • Service Desk Analyst Level 2

    1 week ago

    North Kesteven, England, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Service Desk Analyst Level 2, Witham St HughsClient:Location:Witham St Hughs, United KingdomJob Category:OtherEU work permit required:YesJob Reference:4126d73fe25fJob Views:32Posted:13.04.2025Expiry Date:28.05.2025Job Description:We are looking for a Service Desk Analyst Level 2 to join the Frontier team, based at...

  • Support Service Despatcher

    1 week ago

    North East England, United Kingdom NRG PLC Full time

    We’re on the lookout for a Support Service Despatch to manage a Help Desk call logging system for a company based in Newcastle. You will actively monitor each calls progress, keeping lines of communication open with the support team and customer through to completion. Experience of a Service Desk environment would be advantageous but not required as all...

  • Civil Engineer

    3 days ago

    north east, england, United Kingdom Service Care Solutions Full time

    Job Advert - Civil Engineer / Senior Civil EngineerClient: Construction companyJob Title: Civil Engineer / Senior Civil EngineerStart Date: ASAPContract: PermanentLocation: Gateshead (Flexible/Hybrid)Salary: £45,000 - £60,000 per annum (dependent on experience)About the Role: Our client is seeking an experienced Civil Engineer / Senior Civil Engineer to...

  • Service Desk Analyst

    2 weeks ago

    North Yorkshire, United Kingdom Henderson Scott Full time

    **Senior IT Support Engineer / Service Desk Analyst required for a global brand in new purpose built offices.** Our client are a leading Software & Services provider and are looking to appoint 2 - 3 Support Engineers for their new offices. You'll be joining a global business, providing monitoring and resolution of 1st and some 2nd line technical issues. We...

  • 2nd Line Service Desk Engineer

    6 days ago

    East Midlands, United Kingdom Air IT Limited Full time

    We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to...

Service Desk Engineer

3 weeks ago

north east england United Kingdom Waterstons Full time
A Bit About Us

Our main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also works across the globe to provide unique business solutions that directly add value to our clients' businesses.

Our clients tell us our people are our greatest strength, and who are we to disagree? We believe in our colleagues, and we make it a priority to reward their hard work. Unlimited holidays, flexible working, and private medical healthcare. These are only some of the amazing things we offer.

Did we also mention that we've been awarded Gold Investors in People for a fourth consecutive time?

About The Role

We're looking for a Service Desk Engineer to join our expanding global Support Services team, supporting our diverse range of clients with their IT solutions. The engineer MUST have a love for technology and a desire to join a fast-paced, collaborative environment focused on continual improvement and the customer experience.

We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks and then 3 days of office attendance a week thereafter. This can be in either our Durham or Glasgow office, where possible.

Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k.

Day-to-day Responsibilities
  • Adhere to ITIL service management principles.
  • Provide technical support to colleagues and customers.
  • Ensure timely resolution and regular communication with customers throughout the ownership of tickets, including phone calls.
  • Design, implement, test, and document new processes.
  • Assist other teams within the business as required.
  • Support colleagues by way of coaching and knowledge transfer.
  • Handle incidents and service requests as they come in via phone calls, emails, and self-service portals.
  • Ensure the customer is communicated with and that these issues are dealt with in a timely fashion.
  • Work within a larger team to provide a range of support from 1st to 3rd line, with potential to spend time on site with our clients nationwide.
  • Record your time when working on issues to enable accurate billing to clients.
Essential

Some of the skills we are looking for
  • At least 2+ years of experience within the IT industry.
  • Knowledge of the ITIL framework, an understanding of how to prioritise work and significant incidents, and the ability to display your troubleshooting skills.
Technologies you will encounter:
  • Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper-V / NAS / SAN Storage.
  • Telephony: Microsoft Teams / Mitel.
  • Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell / Linux.
  • Desktops: Windows / MacOS.
  • Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune.
Nice to have
  • Experience working in a high-paced environment such as an MSP or similar.
  • Experience with LogicMonitor.
  • Experience in PowerShell/Bash scripting.
Waterstons perks

As well as offering a competitive salary, we have an attractive benefits package including:
  • A healthy work-life balance with flexible and agile working being the norm.
  • Unlimited holiday allowance.
  • EV car scheme (salary sacrifice).
  • Rest days.
  • Room to grow with supported development opportunities and sponsored training.
  • Enhanced family policies.
  • If you ever need it, company sick pay and life assurance.
  • Supported wellbeing with regular initiatives, an employee assistance programme, and private medical insurance.
  • Flexible benefits such as a dental scheme, eye care support, season ticket loan, and cycle to work.
We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries.

Waterstons is committed to creating an inclusive, understanding, and flexible workplace. We value diversity, equality, and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity and create an environment where everyone from any background can do their best work and feel valued and appreciated is a better company to work for.

Privacy Statement

Waterstons is gathering the data for this application for recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.
#J-18808-Ljbffr