Current jobs related to Service Desk Manager - North East - Bowdon Associates Ltd
-
Service Desk Manager
12 hours ago
East Kilbride, United Kingdom Service Care Solutions - Criminal Justice Full timeService Care Solutions are looking for an Service Desk Manager to work on a Hybrid basis for a Government entity in Glasgow. This is a role within the IT Service Management department of IDD, reporting into the Head of Service Experience. You will be responsible for the day to day operation and quality of the Service Desk Team. You will be is accountable for...
-
IT Service Desk Agent
6 days ago
North East, United Kingdom Post Office Ltd Full time**Summary**: **Salary**: Competitive salary and package Grade: 2B Reporting Line: IT Service Desk Team Leader Contract Type: Permanent Location: Chesterfield/Hybrid **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable...
-
IT Service Desk Manager
2 days ago
East Midlands, United Kingdom Crimson Full timeIT Service Desk Manager - SwadlincoteHybrid workingSalary up to 60,000 plus bonus schemeThe Service Desk Manager is responsible for leading the Service Desk team and ensuring end users receive the necessary support. This role involves managing processes for identifying, prioritizing, and resolving incidents, as well as overseeing the monitoring, tracking,...
-
Service Desk Analyst
2 days ago
North East, United Kingdom Solutions Engineering Recruitment Full timeWe have been providing Telecoms and IT solutions since 2004 in the UK, but since then we have expanded across Europe making more than 10 acquisitions over the last few years. With now over 14,000 customers, our revenue has increased in the last 12 years from €2.9m to €36m, and to join our growing company we're looking for a Service Desk Engineer to work...
-
IT Service Desk Manager
2 weeks ago
east midlands, england, United Kingdom Crimson Full timeIT Service Desk Manager - SwadlincoteHybrid workingSalary up to 60,000 plus bonus schemeThe Service Desk Manager is responsible for leading the Service Desk team and ensuring end users receive the necessary support. This role involves managing processes for identifying, prioritizing, and resolving incidents, as well as overseeing the monitoring, tracking,...
-
Senior Manager, Deal Desk
1 day ago
North East, United Kingdom Flatiron Health Full timeReimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.We're looking for a Senior Manager, Deal Desk & Order Management to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Are...
-
Service Desk Operative
1 week ago
North London, United Kingdom Synapri Full timeService Desk Operative required for a UK leading digital signage business that installs, manages, and monitors digital screens/billboards. They are looking for a Service Desk Operative to join their team on a permanent basis to be hands on providing first line support, client communication, remote support/repairs. You will be working closely with desk...
-
Service Desk Advisor
5 days ago
North London, United Kingdom Colbern Limited Full time379782-1291-23307 NCD Service Desk Advisor Islington Contract £20.63 per hour PAYE Our client is looking for an experienced Service Desk Advisor. - Interpreting issues and concerns from a cultural perspective and address situations or problems from the points-of-view of multiple cultures - Supporting people with long-term health conditions and/or...
-
Service Desk Team Lead
4 days ago
East Sussex, United Kingdom Bridge Recruitment UK Ltd Full time**SERVICE DESK TEAM LEAD** **CIRCA GBP46000 + BENEFITS** **EAST GRINSTEAD** An exciting opportunity exists for a **Service Desk Team Lead** seeking a new challenge with an organisation who will value you and the work you do. The main accountabilities of the role will be to lead and manage the Service Desk Team supporting the Service Desk Manager in day to...
-
Service Desk Team Lead
2 weeks ago
East Midlands, United Kingdom Fruition Group Full timeDelivery Consultant at Fruition Group - Let me find you your dream DevOps roleWhy Apply?Are you ready to lead a dedicated IT service team? As a Service Desk Team Lead, you'll guide a dynamic service desk team to deliver exceptional tech support across the organisation. This permanent role offers a unique opportunity to enhance service operations, manage...
-
Service Desk Supervisor
2 weeks ago
East Horndon, Essex, United Kingdom AWD online Full timeService Desk Supervisor / Customer Service Team Manager with excellent team leader / staff management experience, preferably within a similar call centre / contact centre or customer-focussed role, is required for a well-established company based in Brentwood, Essex.This role is known internally as a Call Centre Team Leader.SALARY: £30,000 per annum +...
-
Service Desk Team Leader
2 weeks ago
North East England, United Kingdom NRG PLC Full timeDo you want to work for a company with a fantastic reputation? Are you looking for an opportunity to develop your skills? A well-established MSP in the North East are looking to recruit a Service Desk Team Leader. You will be responsible for the smooth operation of their frontline IT support, ensuring customer service requests and incidents are managed...
-
Service Desk Engineer
2 weeks ago
North East, United Kingdom Waterstons Full timeA Bit About UsOur main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also works across the globe to provide unique business solutions that directly add value to our clients' businesses.Our clients tell us our people are our greatest strength, and who...
-
Service Desk Engineer
2 weeks ago
North East, United Kingdom Waterstons Full timeA Bit About UsOur main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also works across the globe to provide unique business solutions that directly add value to our clients’ businesses.Our clients tell us our people are our greatest strength, and...
-
IT Service Desk Supervisor
2 weeks ago
North West Leicestershire, United Kingdom Webrecruit Ireland Ltd. Full timeJob SummaryJob Title: IT Service Desk SupervisorClosing Date: 29 January 2025Date Posted: 12 December 2024Job Reference: ITSerSupHO1224Location: Castle Donington, Derby DE74, UKSector: OperationsAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated,...
-
IT Service Desk Supervisor
6 days ago
North West Leicestershire, United Kingdom Webrecruit Ireland Ltd. Full timeJob SummaryJob Title: IT Service Desk SupervisorClosing Date: 29 January 2025Date Posted: 12 December 2024Job Reference: ITSerSupHO1224Location: Castle Donington, Derby DE74, UKSector: OperationsAbout UsAre you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated,...
-
Service Desk Coordinator
2 weeks ago
East Horndon, Essex, United Kingdom AWD online Full timeService Desk Coordinator / Customer Service Administrator with excellent communication, administration and organisation skills, who is customer-focussed and computer literate, is required for a well-established company based in Brentwood, Essex.This role is known internally as a Call Centre Agent.SALARY: £24,000 per annum + BenefitsLOCATION: West Horndon,...
-
Primary Teacher
2 weeks ago
East Grinstead, United Kingdom Supply Desk Full timePrimary Teacher – September Start (Long-Term Contract) Location: East Grinstead, West Sussex Pay: Paid to Scale ⏰ Hours: 08:30 – 15:30 Contract Type: Long-Term Contract (Part-Time or Full-Time) Are you an enthusiastic and adaptable teacher looking for a long-term opportunity in East Grinstead? Supply Desk, a nationwide education recruitment...
-
Service Desk Analyst
2 weeks ago
North Yorkshire, United Kingdom Henderson Scott Full time**Senior IT Support Engineer / Service Desk Analyst required for a global brand in new purpose built offices.** Our client are a leading Software & Services provider and are looking to appoint 2 - 3 Support Engineers for their new offices. You'll be joining a global business, providing monitoring and resolution of 1st and some 2nd line technical issues. We...
-
015/2022 Service Desk Analyst
6 days ago
East Grinstead, United Kingdom Bridge Recruitment UK Ltd Full time**SERVICE DESK ANALYST** **EAST GRINSTEAD** **£28000** **Purpose of job**: To provide assistance to all Head Office and Site based staff in a professional and customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. **Key Tasks/Accountabilities**: - Record and prioritise all service requests...
Service Desk Manager
2 weeks ago
Job Title: Service Desk Manager
Location: Newcastle-Upon-Tyne
Salary: Up to £55,000 + Package
The Client
Our client is the world's largest HVAC and Air Source Heat Pump manufacturer and the fastest growing brand of HVAC products in the UK. In supporting further growth, they are looking to expand their team in key areas of the business.
We are currently recruiting for an Air Source Heat Pump Service Desk Manager based at our client's head office in Newcastle to provide technical support on their range of renewable technologies for their growing installer network.
The Role of Service Desk Manager - Air Source Heat Pumps
As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts, and more from our installer network. You will be given training in all manufactured products and entrusted to provide the best technical support to our clients' customers and engineers.
Key Responsibilities of the Service Desk Manager - Heat Pumps
- Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts, and more.
- Ensuring customers receive the best technical service and response in relation to product advice, technical support, breakdowns, and product supply.
- Management of a small team to include field engineers and in-house technical support engineers. This team will expand as the division continues to grow.
- In addition, you'll be involved with product training for heat pump installers and service engineers, creating content and marketing tools with the support of the office to deliver 1st class courses.
- Helping support and drive the division, which already has substantial turnover, and working with the senior management team to ensure growth is achieved.
Person Specification
- Experience in managing a technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts, and more.
- Ability to ensure customers receive the best technical service and response in relation to product advice, technical support, breakdowns, and product supply.
- Experience in managing a team including field engineers and in-house technical support engineers.
- Involvement with product training for heat pump installers and service engineers, including the creation of content and marketing tools.
- Ability to support and drive the division, ensuring growth is achieved.
Benefits
- Bonus scheme
- Yearly bonus
- Company car / Car Allowance
- Company events
- Company pension
- Life insurance
- On-site parking
