Head of Customer Service

2 days ago

London, United Kingdom Propel London Full time

Job Description ? The Company ? My client are a Smart, electric vehicle (EV) charging technology – providing both hardware and software and they're growing at speed in a hot space; green-tech energy and green-solutions. They are the fastest growing and highest rated company in the sector The UK market is going to grow 30x within the next 5 years and they’ll be going global soon During this you’ll be selling a product that people love, need and want and the benefits are a cleaner and greener world ? Exciting Bits ? Flexible/Hybrid working with a vibrant office in the city Fastest growing company and product in the sector, with a top notch customer service rating in the industry Series A funded and ready for the next stage of hypergrowth ? The Role ? As VP of Customer Service you will: There’s currently c. 10 in the Customer Service team all in the UK and they need a customer-obsessed Customer Service leader to take them to the next level You’ll take ownership of the Customer Service function – in time this will most likely be the biggest department in the business (they’ll likely double headcount this year) You’ll implement new processes, structures, technology and build a market-leading customer service function You’ll join a true meritocracy where everyone’s voice is heard and everyone has opportunity to influence the direction of the business ? What we are looking for ? Prior experience as a Head of/ VP Customer Service – you’ll have built and managed teams before You’ll be an expert in a high-growth, start-up/ scale-up environment You’ll have experience within technology, either; consumer electronics, hardware, or software You’re an entrepreneur, a do-er, and want to make a serious impression Passion for EV/ clean energy is an advantage

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