Head of Customer Service

6 days ago

London, United Kingdom PROPEL LONDON Full time £150 - £200

The CompanyMy client are a Smart, electric vehicle (EV) charging technology – providing both hardware and software and they're growing at speed in a hot space; green-tech energy and green-solutions. They are the fastest growing and highest rated company in the sectorThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.The UK market is going to grow 30x within the next 5 years and they’ll be going global soon During this you’ll be selling a product that people love, need and want and the benefits are a cleaner and greener worldExciting BitsFlexible / Hybrid working with a vibrant office in the cityFastest growing company and product in the sector, with a top notch customer service rating in the industrySeries A funded and ready for the next stage of hypergrowthThe RoleAs VP of Customer Service you will :There’s currently c. 10 in the Customer Service team all in the UK and they need a customer-obsessed Customer Service leader to take them to the next levelYou’ll take ownership of the Customer Service function – in time this will most likely be the biggest department in the business (they’ll likely double headcount this year)You’ll implement new processes, structures, technology and build a market-leading customer service functionYou’ll join a true meritocracy where everyone’s voice is heard and everyone has opportunity to influence the direction of xpwpeyx the businessWhat we are looking forPrior experience as a Head of / VP Customer Service – you’ll have built and managed teams beforeYou’ll be an expert in a high-growth, start-up / scale-up environmentYou’ll have experience within technology, either; consumer electronics, hardware, or softwareYou’re an entrepreneur, a do-er, and want to make a serious impressionPassion for EV / clean energy is an advantage#J-18808-Ljbffr

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