Head of Customer Service
1 week ago
Head of Customer Service - FinTech Scale-Up Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe. About the Company This FinTech is transforming the embedded finance space, partnering with leading global e-commerce and payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally. The Role You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product, Operations, and Compliance teams to drive continuous improvement. About You * Proven experience leading and scaling Customer Service teams in FinTech or banking/lending. * Track record managing KPIs, SLAs, and service excellence. * Strong communication and leadership skills. * Analytical, proactive, and comfortable in a fast-paced, growth-driven setting. What's on Offer * Competitive salary + performance bonus * Private medical & dental insurance * Enhanced parental leave * Modern Central London officeRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.
-
Customer Service
2 days ago
Welwyn Garden City, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...
-
Customer Service Advisor
1 week ago
London, United Kingdom British Gas - Customer Service Full timeJoin us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...
-
Head of Customer Service
2 weeks ago
City Of London, United Kingdom YouLend Full timeAbout UsYouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant...
-
Head of Customer Service
15 hours ago
City of Edinburgh, United Kingdom RBS International Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Join us as Head of Customer Service & OperationsAn excellent opportunity has arisen for a dedicated, customer focussed professional to take on a leading role as Head of Customer Service & Operations across RBS International's Depositary Services businessesWe'll...
-
Head of Customer Service Operations
6 days ago
City Of London, United Kingdom Butternut Box | B Corp Full timeJoin to apply for the Head of Customer Service Operations role at Butternut Box | B Corp A Bit About The Role In Customer Love at Butternut Box and Marro, our North Star is to deliver fresh food to happy dogs, cats and humans. We are searching for an outgoing, proactive Head of Customer Service Operations who cares passionately about the experience our...
-
Head of Customer Service
2 days ago
London, United Kingdom Pertemps Network Group Full time**Job Description**: **Head of Customer Service (Resident Services)** **Location West London** **Duration 12 weeks (potential for extension)** **Pay: Umbrella PAYE rate of £450 per day** **Hybrid working model, 7-hour shifts between Monday and Friday, from 8 am to 7 pm.** Are you an exemplary customer service champion, driven by a profound desire to...
-
Head of Customer Support
3 weeks ago
City of London, United Kingdom DRC Search Full timeHead of Customer SupportA high growth SaaS business is looking for a Head of Customer Support to lead the next stage of its global support evolution. The successful candidate will be an experienced support leader with a strong grasp of enterprise SaaS delivery, hands-on operational excellence, and the ability to build an intelligent, efficient, and scalable...
-
Head of Customer Service
2 weeks ago
London, United Kingdom Robert Half Careers Full timeHead of Customer Service - FinTech Scale-Up Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe. About the Company This FinTech is...
-
Head of Customer Service
1 week ago
London, United Kingdom Robert Half Careers Full time £150 - £200Head of Customer Service - FinTech Scale-UpEnsure all your application information is up to date and in order before applying for this opportunity.Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and...
-
Head of Customer Service
2 weeks ago
London, United Kingdom Robert Half Careers Full time £150 - £200Head of Customer Service - FinTech Scale-UpAll potential applicants are encouraged to scroll through and read the complete job description before applying.Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to...