Head of Customer Service
1 day ago
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Join us as Head of Customer Service & OperationsAn excellent opportunity has arisen for a dedicated, customer focussed professional to take on a leading role as Head of Customer Service & Operations across RBS International's Depositary Services businessesWe'll look to you to deliver and lead successful customer and business outcomes and provide strong leadership and direction across your function as an active member of the leadership teamYou'll have the opportunity to develop your leadership profile and make a real difference to our clients, the underlying investors we exist to protect and the future of our businessThis is a hybrid role where you'll work from home some of the time, but you'll also spend a significant amount of time working from our Edinburgh officeWhat you'll doYou'll hit the ground running in this role, leading your team to success with strong people and resource management. You'll be making sure your unit is efficiently planned and that all service level targets are achieved, with a focus on optimising capacity, reducing costs and managing operational escalations, disputes and risks whilst embedding and driving continuous development of our new cloud native proprietary system .You'll be working to understand and anticipate client and regulatory needs , by actively reviewing performance targets, regulatory and market insights and client engagements to drive the team to identify trends and address areas of improvement.Your other responsibilities will include:Leading process re-engineering and automation initiatives to maximise efficiency gains, collaborating with support functions to do soDriving the engagement and development of colleagues, making sure plans are in place and implemented for training and accreditationEstablishing and maintaining strong relationships with internal and external stakeholdersDeveloping and maintaining up-to-date process documents, to define performance indicators, measurements and the reporting of critical MI to enable the right decision makingDesigning and delivering cost effective measures within the team and contributing to simplifying the bankThe skills you'll needWe're looking for a talented people leader, with experience of running medium to large teams in an operations business . Along with excellent communication and interpersonal skills, you'll have the ability to negotiate and build relationships with stakeholders at a range of levels.In addition, you'll bring:An in-depth understanding of the UCITS and alternative funds sector and it's products and servicesStrong financial services skills and experience of custody, fund administration and depositaryThe ability to adapt through a period of significant changeAn understanding of people processes and policiesAn understanding of risk, compliance and legal issues in different jurisdictionsKnowledge of the relevant financial, regulatory and legislative developments affecting the marketplace and banking #J-18808-Ljbffr
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Customer Service
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Customer Services Supervisor
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City of Edinburgh, United Kingdom The City of Edinburgh Council Full timeCustomer Services Supervisor – Front of House Employer: The City of Edinburgh Council Location: Assembly Rooms, Church Hill Theatre, Edinburgh Salary: £26,337‑£28,835 per annum (pro‑rata for part‑time) Hours: 0 per week – casual contract Be the calm, confident lead on the front line of live events. We’re looking for a confident, organised Front...
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Head of Customer Service Excellence
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City of Edinburgh, United Kingdom Lloyds Banking Group Full timeA leading financial institution is seeking a Head of Customer Service Excellence & Operational Optimisation in Edinburgh or Leeds. This key leadership role involves designing a transformative operating model and driving operational efficiencies in customer services. The ideal candidate will have extensive experience in embedding transformations within the...
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Customer Services Supervisor
1 day ago
City of Edinburgh, United Kingdom The City of Edinburgh Council Full timeCustomer Services Supervisor – Front of House Assembly Rooms, Church Hill Theatre – Edinburgh Salary: £26,337-£28,835 (pro‑rata for part‑time) Hours: 0 per week – casual contract Be the calm, confident lead on the front line of live events. We're looking for a confident, organised Front of House Supervisor to join our events team across the...
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City Of London, United Kingdom YouLend Full timeAbout UsYouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant...
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Head of Customer Service Excellence
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City of Edinburgh, United Kingdom Lloyds Bank plc Full time**End Date**Friday 19 December 2025**Salary Range**£104,992 - £123,520**Flexible Working Options**Job Share**Job Description Summary**We're looking for a Head of Customer Service Excellence & Operational. More info below!**Job Description****Job title:**Head of Customer Service Excellence & Operational Optimisation**Location:**Edinburgh or Leeds**Salary:**...
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Head of Customer Service
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Edinburgh, United Kingdom RBS International Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as Head of Customer Service & Operations - An excellent opportunity...
