Scheduler and Service Administrator

2 weeks ago


Haverhill, United Kingdom Just Recruitment Group Full time

Just Recruitment is working with a growing business based in Haverhill looking to add a Scheduler and Service Administrator to their team.

As a Scheduler and Service Administrator, you will play a pivotal role in ensuring the smooth operation of the clients services. You will manage the scheduling of engineers, coordinate service calls, and provide administrative support to ensure the clients receive timely and professional service.

Duties include:

Plan and assign maintenance and service jobs to engineers, optimizing their schedules for efficiency.
Respond to emergency call-outs and coordinate urgent service requests.
Act as the first point of contact for clients, handling inquiries and service requests professionally.
Keep clients informed of scheduled visits, changes, and updates.
Address client concerns promptly and escalate issues when necessary.
Maintain accurate records of service visits, repairs, and client interactions in the CRM system.
Prepare and distribute job sheets, quotes, and service reports

Skills and Qualifications:

Proven experience in scheduling, administration, or a similar role
Strong organisational and time-management skills.
Excellent communication and interpersonal skills.
Proficiency in using scheduling software and CRM systems.
A proactive and problem-solving mindset



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