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Administration Assistant

1 month ago

South Shields, United Kingdom Cumbria, Northumberland, Tyne And Wear (Cntw) Nhs Foundation Trust Full time

Job summary Would you like to be part of a team that works well together, always there to help each other?
Would you like to work in a Trust rated outstanding by CQC?
If you answered yes, we would love to hear from you - come and join our team.
Applications are invited from suitably qualified and experienced candidates to join our busy reception administration team.
Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring that we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life.
The administration team supports clinical colleagues to deliver this service.
The administration team consists of an Admin Team Lead, PWC's, Administration Officers and Administration Assistants.
The full-time role is Monday to Friday and you will work on a rota to provide cover from to Main duties of the job The main duties of the role will be: - meeting and welcoming clients to Palmers hospital- receiving client telephone calls and answering queries- liaise with clinical colleagues on telephone calls and queries relating to clients You should have excellent communication, customer service and organisational skills as you will have to interact with a variety of people.
About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future.
In return we can offer a dynamic working environment in which to build a career.
Job description Job responsibilities Please find attached job description for full details.
Advertising date : 26th November 2024 Closing date : 3rdDecember 2024 We welcome your application.
Person Specification Qualifications and Training Essential OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience Good general level of education to O-Level/ GCSE or equivalent in English Language Desirable NVQ Level 2 in Customer Care (or equivalent) NVQ in Business Administration (or equivalent) Skills and Knowledge Essential Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point Able to input data accurately and efficiently Perform repetitive tasks whilst maintaining attention to detail Ability to maintain and update Patient Information Database(s) Good communication and interpersonal skills, both verbal and written Demonstrates good Customer Care Skills Good working knowledge of office procedures Good organisational and planning skills using own initiative Desirable Knowledge of working in an NHS environment Experience Essential Experience of working in an administration role Ability to uphold confidentiality at all times Able to prioritise and plan own workload Desirable Experience of working in an NHS/healthcare setting Experience using stock ordering systems Experience of working with paper-based and electronic filing systems