Practice Manager Oxford

3 weeks ago

Oxford, United Kingdom The Dermatology Partnership Full time

Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples' lives by providing outstanding dermatology care.
JOB TITLE: PRACTICE MANAGER REPORTS TO: National Operations Manager HOURS: 40 HOURS PER WEEK Job summary: Provide leadership, management and management skills to develop the Private business for Dermatology, Aesthetic and Vascular services.
Develop the private practice offering through self-pay and PMI, NHS (where available) and lead the clinic to meet all requirements and duties whilst delivering against the annual growth plan in a profitable, high quality, safe and effective working environment.
Job responsibilities: Clinic Management The post holder will: • Ensure all systems and processes are developed and maintained to meet the changing requirements of the service.
• Manage the support team ensuring that appropriate reviews and performance measures are undertaken within the required time periods • To lead and co-ordinate services across the clinic and with external bodies • Keep abreast of TDP strategies, structures and change – particularly those that could lead to potential threats or opportunities for the clinic • Maintain an excellent understanding of current and future customers and their strategic context, ensuring services are responding to customer requirements and changes in the marketplace.
• Proactively develop and maintain positive relationships with all doctors with which contracts are held and all other external stakeholders.
• Lead change and improvement initiatives; coordinating all projects within the clinic that are required to meet exceptional delivery of the service.
• To provide monthly and quarterly reports to SMT that demonstrate the position of the clinic on all agreed quality, financial and activity indicators • To manage capacity to deliver agreed waiting times targets • Monitor and evaluate performance of the service against objectives; identify and manage change to systems to meet required and amended clinic needs and requirements • Coordinate and lead the compilation of other clinic reports as they are identified or requested • Act as the accountable lead for delivery of clinic and local targets.
Private Practice Management and Business Development • Take a proactive approach to promoting the clinic in the local area, including GP engagement, local CPD events, identifying opportunities for expanding services, marketing new services to existing patients, and working with consultants and locum agencies to ensure internal referrals to complimentary services within the clinic.
• Be responsible for maximising clinic diary capacity and to lead on the Consultant/Dr relationships that are key to delivering private practice.
• Coordinate with the bookings team to maximise bookings.
• To ensure that all fees are accurately charged and invoiced correctly on the till and that payments are collected from self payors.
• To identify opportunities for expanding services and developing these services strategically (for example, other specialties).
Patient services • Adopt a strategic approach to the development and management of patient services • Ensure the patient journey is frictionless and of the highest standards from point of booking • Ensure service development and delivery is in accordance with local and national guidelines • Ensure that the practice complies with TDP and regulatory obligations in relation to patient care • Develop and implement an effective complaints management system that is proactive and minimises the number of written complaints • Act as complaints Practice Manager for the clinic People Management • Provide strong, visible and accessible leadership and management for all staff supporting in the service • Ensure all clinical staff are supported Practice Managerially to deliver the service to a high quality • Deliver change when change is needed • Establish, review and update schedules for doctors.
• Implement effective staff recruitment, development, appraisal and monitoring system • To actively promote the clinic's culture with staff and with external bodies Financial management • Responsible for managing income and expenditure to meet company targets and budgets • Monitor income by business segment and identify and deliver opportunities for growth • Ensure effective cost control including (but not limited to) consumables and any other variants such as staff costs to ensure profit margins are maintained.
• Ensure controls over daily takings and banking • Oversee prompt and effective invoicing and credit control for PMI customers • To act as the Practice Managerial lead on the implementation of new IT systems and processes, in particular the development of teledermatology and improved electronic communication with GP practices and third party contractors.
Governance • The role holder will be the CQC Registered Practice Manager as required and will be responsible for maintaining training standards, auditing, patient feedback, complaints, reporting clinical incidents and learnings.
• CQC fundamental standards to be met and evidenced with the support of the Quality and Compliance Lead • Develop, coordinate and review all practice policies relating to CQC requirements, information governance, data security, business continuity and ensure that the practice has adequate disaster recovery procedures in place • Leadership and minuting of monthly team meetings as per CQC and company formats.
• Information Governance compliance, acting as DPO.
• Ensure at all times that the Health & Safety of employees, clients and contractors are paramount in all activities and be responsible for Health & Safety within the clinic, ensuring the risk assessments and training are up to date and implemented effectively.
• To make sure that all incidents are reported, documented and learnings disseminated.
• To act as the on-call security contact for out of hours emergencies.
Other • Work cooperatively, collaboratively, and flexibly with the team, especially to support periods of absence, workload peaks and troughs as required and undertaking other duties and tasks as reasonably required.
• Always demonstrate and promote professional and ethical behaviour and appearance and appropriate to that which would be expected by our colleagues.
• Always work and act in accordance with TDP's values, representing the organisation and team in a professional manner.

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