Medical Telephonist/Administrator

2 weeks ago


Manchester, United Kingdom Collegiate Medical Centre Full time

Job summary The Collegiate Medical Centre is a high achieving dynamictraining practice seeking a motivated and enthusiastic individual to join ourwarm and friendly team of receptionist and administrators.
This is a permanentrole offering hours a week Monday work is wideranging from the handling of general internal calls, external patient calls andpatient relative enquiries and calls from other Healthcare professionals.Experience in a healthcare setting is preferred.
However, we willconsider exceptional candidates with a customer focused background or those whohave dealt with a high volume of complaints.
Main duties of the job Administrative Support: Provide efficient and accurate support to ourGPs and health professionals,Patient Interaction: Handle telephone communications with patients andsupporting external organisations.Appointment Coordination: Assist with booking appointments both at thesurgery and wider NHS services.Task Management: Action tasks sent by doctors promptly and efficiently.Data Management: Maintain accurate medical data, ensuring that patientrecords are up-to-date.Administrative Duties: Manage daily administrative tasks, and ensuringour call volume is managed.Collaboration: Work closely with the wider clinical team to provideexceptional patient care and have an awareness of our supporting communityservices.Safeguarding iseveryone's responsibility.
You will be provided with training for thisalongside your Job role training online with policy as this is an importantpart of our service.
About us Benefits:NHS pension scheme: available to all staffFree on-site secure staff care park.Full training will be provided, making this an excellent opportunity forthose without medical administration experience.Salary; starts at £ with increments based on successful trainingand probationProbation: 6 months probation minimum Job description Job responsibilities The work is wideranging from the handling of general internal calls, external patient calls andpatient relative enquiries and calls from other Healthcare professionals.Safeguarding iseveryone's responsibility.
You will be provided with training for thisalongside your Job role training online with policy as this is an importantpart of our service.Key Responsibilities:Administrative Support: Provide efficient and accurate support to ourGPs and health professionals,Patient Interaction: Handle telephone communications with patients andsupporting external organisations.Appointment Coordination: Assist with booking appointments both at thesurgery and wider NHS services.Task Management: Action tasks sent by doctors promptly and efficiently.Data Management: Maintain accurate medical data, ensuring that patientrecords are up-to-date.Administrative Duties: Manage daily administrative tasks, and ensuringour call volume is managed.Collaboration: Work closely with the wider clinical team to provideexceptional patient care and have an awareness of our supporting communityservices.
Person Specification Experience Essential Experience: Previous experience in an administrative role, preferably in a healthcare setting.
Experience using GP software systems (, EMIS, SystmOne, Docman).
Proven ability to manage and prioritise a busy workload.
Desirable Experience working in a GP practice or NHS environment.
Familiarity with CQC standards and practice policies.
Knowledge and Skills Essential Strong organisational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to maintain confidentiality and handle sensitive information in accordance with GDPR regulations.
Ability to work effectively within a team and independently.
Desirable Understanding of the NHS and primary care services.
Knowledge of patient appointment systems and clinical coding.
Awareness of safeguarding procedures and patient confidentiality protocols.
Initiative and problem-solving skills.
Commitment to continuous employment at the Practice Qualifications Essential Relevant administrative or clerical qualifications Proven record of customer/patient services


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