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Nuclear Medicine Senior Clerical Officer

1 month ago

Poole, United Kingdom University Hospitals Dorset Nhs Foundation Trust Full time

Job summary The clerical officer will work as a member of a team providing a high-quality nuclear medicine service to patients referred by medical practitioners within the NHS Trusts in Dorset.
This person will often be the first contact point for the Nuclear Medicine Department queries and will be required to deal with enquiries from external contacts, NHS staff and patients.
The post requires the ability to prioritise the various demands and to work for considerable periods without direct supervision.
The post holder will need to become familiar with the range of specialist services provided by Nuclear Medicine.
Main duties of the job Provide reception cover and administrative and organisational support to the Nuclear Medicine Department.
Act as a link between the Departments, patients and staff to provide information and advice pertaining to nuclear medicine procedures and activity.
To schedule diagnostic and therapy procedures for patients, with a variety of clinical conditions who will be referred for nuclear medicine investigations and treatments and to maintain associated statutory records.
Receive PET requests from Hospitals across Dorset, send onto Alliance Medical and liaise with Alliance Medical with any queries relating to the PET service.
About us Our values define who we are as #TeamUHD.
They underpin everything we do now and in the future.
They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.This means that some services may move site this year or next, either temporarily or long term.
Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.
Job description Job responsibilities To communicate effectively and appropriately with patients, carers and relatives, and staff from other specialities.
Ensure timely and effective communication with all nuclear medicine staff.
Communicate with staff and patients both on the telephone and face-to-face.
Information communicated will include: Basic explanation of procedures, patient preparations, radiation protection precautions after procedure.
Advising patients on medication withdrawal before tests under protocol.
Following up patients who have not confirmed their attendance for specific appointments.
Schedule patients into appropriate time slots as per the booking template, book all patient appointments on RIS and send out appointment letters together with Patient Information Leaflets.
Some of these tests will be complex and require careful liaison with patients and department availability.
Arrange portering services for in-patients and communicate with ward staff.
Coordinate imaging appointments with the Paediatric Department.
Liaise with the Breast Screening Unit, Surgical Admissions and ward staff to ensure sentinel lymph node procedures are performed at a suitable point in the patient pathway, with guidance from clinical staff.
Person Specification Qualifications Essential GCSE English Desirable IT courses Experience Essential Excellent communication skills Ability to work as part of a team High level of accuracy and attention to detail Desirable Clerical experience in hospital setting Technical skills Essential Computer literate Desirable Previous experience or interest in IT