Therapy Service Manager

Job summary Worcestershire Acute Hospital NHS Trust is looking for anexperienced Occupational Therapist who is highly motivated, a strategic thinkerand a compassionate leader who can collaborate and influence multiple keystakeholders.
This post holder will lead on the provision of equitable Therapywithin the defined portfolio (specialty Medicine) across the three sites of theWorcestershire Acute Hospitals NHS Trust, ensuring clinical services are highquality and evidence based.The post holder will work alongside the other TherapyManager (Therapy Manager- Surgery) taking joint responsibility andaccountability for the management and delivery of the integrated Physiotherapyand Occupational service within WAHT for inpatient and outpatient services.
Our ideal candidate will be passionate about the role ofOccupational Therapy and integrated therapy services.
They will provide seniorprofessional leadership to Occupational Therapists, acting as source ofexpertise in their own professional field and supporting the Head of Therapiesand Director of AHPs in ensuring that each professional group is represented appropriatelywithin WAHTThey will have excellent communication skills and relevantsenior leadership experience at band 8.
This will be a dynamic role, respondingto changing internal and external influences and priorities over time.
Main duties of the job To work alongside the other Therapy Manager takingjoint responsibility and accountability for the management and delivery of the integratedPhysiotherapy and Occupational service within WAHT for inpatient and outpatientservices.Each Therapy manager will lead on the provision ofequitable Therapy within defined portfolio across the three sites of theWorcestershire Acute Hospitals NHS Trust, ensuring clinical services are highquality and evidence based.Working as an experiencedautonomous practitioner to undertake a regular Clinical workload in your chosen speciality in order to maintain clinical skills.To give professional leadership to the staff within the defined service and ensure a high quality equitable service is provided and maintained on all acute sites.
About us Our purpose is simple - Putting Patients First.
We are looking for exceptional colleagues who can help us achieve this.Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.The Trust operates hospital-based services from three sites in Kidderminster, Redditch and WorcesterOur workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care.
You could be one of them.We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward.
Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.Our objectives are simple:Best services for local peopleBest experience of care and best outcomes for our patientsBest use of resourcesBest peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description Job responsibilities JOB PURPOSE: Towork alongside the other Therapy Manager taking joint responsibility andaccountability for the management and delivery of the integrated Physiotherapyand Occupational service within WAHT for inpatient and outpatient services.
TheTherapy Managers will operationally report into the Head of Therapies andprofessionally report into the Director of AHPs EachTherapy manager will lead on the provision of equitable Therapy within defined portfolioacross the three sites of the Worcestershire Acute Hospitals NHS Trust,ensuring clinical services are high quality and evidence basedWorking as an experienced autonomous practitioner to undertake a regularClinical workload in your chosen Physiotherapy/Occupational speciality in orderto maintain clinical skills.To give professional leadership to the staff within the defined service andensure a high quality equitable service is provided and maintained on all acutesites.DIMENSIONS: Towork with other members of the therapy management team, members of the trustmanagement team, other healthcare organisations, agencies and professionals toensure leading edge care is provided for patients.
To manage approx.
100 WTE Therapists andsupport workers and manage the budget therapists within the defined portfolio.KEY RELATIONSHIPS: Physiotherapists,Occupational therapists, administrative and clerical staff, orthotic staff andthe wider therapy team.
Medical and nursing staff, GPs, members of the Trustssenior management team (including Director of AHPs and directorate generalmanagers), private sector providers, support services, statutory and voluntaryorganisations, patients and their relatives or carers.
RISK ASSESSMENT: Whilst undertaking the Clinical component of thepost there is an on-going requirement for light physical effort manualtechniques, including repetitive techniques where the Therapist has to maintaina static posture.
There is an occasional need for moderate physical effort manual handling activities.There is aconstant need for prolonged mental effort.
chairing meetings, dictation ofcomplex GP letters.
This post carries ahigh level of stress,requiring high levels of continued concentration with frequent interruptions toanswer unrelated or multi-professional queries.The ability to be able to continually work on diverse projectssimultaneously is required.There isoccasional exposure to infections and body fluid such as blood from wounds.
VDU use is ona daily basis.KEY RESPONSIBILITIES:MANAGEMENTTo ensure effective Therapy services within defined portfolioare delivered within Worcestershire Acute Hospitals NHS Trust.
To match skill mix to workload, set priorities andactively manage resources to achieve an equitable, comprehensive service on allacute sites within the given financial constraints.
Tomanage, review and evaluate existing services to ensure that changing demandson the service and resource issues are addressed and that an equitable serviceis provided across the county.
To plan and implement appropriate developments withinthe defined portfolio, including meeting local and national priorities.To resolve operational issues within the defined portfolio,ensure effective channels of communication are in place and maintained andduties are delegated to site managers and Clinical Leads as appropriate.
To work across professional boundaries with agencies,statutory, voluntary and private organisations countywide.
To work closely with Community colleagues to introduceand develop joint working arrangements between the acute and community sectors.To lead the manpower planning, recruitment and retentionprocess, including succession planning.To ensure accurate therapy service reports withindefined portfolio are produced in a timely manner for the DirectorateManagement team and Head of Therapy Services as required.
Ensure that systems are in place to collect activity andworkload data in order to prepare for payment by results and practice-basedcommissioning and thus ensure Trust income within defined portfolio.To support theDirectorate Management Team in the business and capacity planning process,producing business cases as required and contributing to other specialtiesplans as appropriate.
To investigate and respond to complaints within thegiven time frame and ensure that any identified actions are implemented.To manage the day to day running of the wider therapy management team in the absence of the other Therapy service managers and take the professional lead for Therapies on various issues and projects as required.To manage the budget within the defined portfolio,working closely with the Finance department in budget setting and ensuringfinancial targets are achieved.To monitor, manage and evaluate Service Level Agreements.To authorise payroll documentation, payment of staffexpense and invoices for goods and services.To be responsible for the management of human resourceissues, including maternity leave, change of work patterns, annual and otherleave, grading and capability issues to ensure the workforce meets the caseloadrequirement.To monitor and take any actions required regardingsickness absences in line with Trust policy.To ensure all Therapists within the defined portfolio are registered with the Health and Care Professions Council.To use initiative and in conjunction with the site managers, take action to ensure core service provision is maintained by prioritisation of services and redeployment of staff during time of staff shortages.To use the Trust Bank flexibly in order to meet changing demands on services, using them to manage busy periods including weekend and bank holiday cover.To develop and implement departmental and administrative policies and procedures.To chair and guide meetings for the defined portfolio and the wider Therapies Directorate (as required) and ensure there is appropriate representation at meetings.To undertake any other duties commensurate with the level/expertise of the post to ensure the smooth running of the defined portfolio therapy service.To deputise for Head of Therapies during time of absence or unavailabilityTo provide senior professional specific leadership and oversite of own professional group (Physiotherapy or Occupational therapy).
Acting as source of expertise in their own professional field and supporting the Head of Therapies and Director of AHPs in ensuring that each professional group is represented appropriately within WAHTCLINICALTo maintain through the site managers, clinical leads orteam leaders an overview of the quality and appropriateness of clinical therapypractice in defined portfolio teams.To be professionally and legally responsible forpatients under your personal care, using comprehensive assessment, analyticaland diagnostic skills to formulate individual treatment plans using advancedclinical reasoning.
To take into account issues of confidentiality and consent,to maintain accurate and contemporaneous treatment records, to utilise a widerange of treatment skills and to regularly evaluate effectiveness of treatmentsgiven and adjust accordingly.To ensure that all equipment required for patient careis procured in a timely manner and meets standards of hygiene and safety.To ensure through the site managers, clinical leads andteam leaders that documentation regarding patient care is completed, inaccordance with local and National standards.To be responsible through the site managers, clinicalleads and team leaders for the delegation and monitoring of treatment taskscarried out by junior staff, unqualified staff and students.
To ensure that all staff are able to safelyand effectively undertake the manual handling aspects of their role.ImprovingDiversity and Inclusive Recruitment:Aspart of the Trust's aim to improve diversity across the Trust, positive actionis being taken and all applications for this post from BAME, Disabled and LGBT+candidates can request to be considered under an expanded Guaranteed InterviewScheme if they meet the minimum criteria as specified in the personspecification for this role.Applicantswill be prompted in the application form to declare if they wish to beconsidered under this expanded Guaranteed Interview Scheme, and their responsewould be visible to the Shortlisting Panel.Ifyou have any queries about expanded Guaranteed Interview Scheme, please contactRob Saunders (HR Manager - Recruitment) in confidence via emailAs part of the Trust's aimto improve diversity across the Trust, positive action is being taken and allapplications for this post from BAME, Disabled and LGBT+ candidates can requestto be considered under an expanded Guaranteed Interview Scheme if they meet theminimum criteria as specified in the person specification for this role.
Hereyou can declare if you wish to be considered under this expanded GuaranteedInterview Scheme and this response would be visible to the Shortlisting Panel.
Person Specification Qualifications Essential Diploma / Degree in Occupational Therapy Masters level qualification (clinical/management) or equivalent knowledge, skills and experience Management qualification or equivalent evidence of management development leadership /coaching/mentoring Health and Care Professions Council Registration (HCPC) Desirable Budgetary management Recruitment and selection training Other job requirements Essential Ability to undertake the manual handling aspects of the role on a daily basis (see job description) Ability to commute between sites Ability to travel/work across 3 sites Ability to be flexible around core hours Experience Essential Evidence of experience in a senior clinical management role within the profession.
Practical experience of human resource management (including staff recruitment), operational management, supervision and mentoring and experience in dealing with a wide range of human resource issues.
Experience of service planning including workforce, succession planning and change management.
Experience of participation in national and local professional forums.
Evidence of implementing clinical governance and quality improvement initiatives.
Evidence of innovation.
Experience of audit, service development and/or research.
Experience of collaborative working and joint planning across multidisciplinary and multi-agency boundaries.
Knowledge and skills Essential Understanding of financial processes.
Detailed specialist knowledge within a specific clinical area of practice relevant to the post.
Knowledge and understanding of the impact of local demographic factors on the health of the local population and influencing service design and delivery.
Knowledge of change management principles.
Knowledge of the impact of local policies and protocols Health and Safety Ability to analyse, act and provide guidance on professional and ethical issues Ability to communicate sensitively with staff, patients and carers Organisational and time management skills Effective leadership and management skills with the ability to motivate others.
Excellent written/oral communication skills.
Presentation skills.
Able to gather, assimilate, analyse, appropriately apply and present complex data information.
Ability to manage complex and contentious issues.
Advanced problem solving and negotiating skills.
Engagement skills including patient and public involvement in service development.
IT skills.
Ability to communicate complex information to NHS colleagues and partners in external organisations.
Adaptive skills that embrace change and new developments Personal qualities Essential Ability to manage unpredictable workloads Ability to provide supervision and guidance across multi-professional teams Excellent interpersonal skills, empathy and diplomacy.
Manage complaints sensitively.
Professional confidence.
Ability to cope with exposure to challenging work environments, including highly emotional or distressing circumstances and with distressing clinical situations