Helpdesk/ Customer Service Administrator

1 week ago


Belfast, United Kingdom Brook Street Recruitment Full time

Brook Street recruitment is working with our East Belfast client to recruit a new full time and permanent Helpdesk / Customer Service Administrator to join their team The role will include: * Logging & assigning service calls using CASH software * Dispatching engineers & ensuring paperwork is completed to the criteria required * Providing excellent & efficient customer support * Liaising with clients via email & telephone, including booking appointments/arranging access & maintaining accurate customer records * Work inter departmentally to support colleagues & to ensure the business is ran effectively & efficiently Essential Criteria: * 2 year's experience in same or similar role * Strong communication skills with the ability to give clear instruction * Microsoft packages including Outlook, Word & basic knowledge of Excel * Experience using same or similar business system software * Problem-solving & working to deadlines * High standard for organisation * Ability to work on one initiative Working Hours - Monday to Thursday 8:30am to 5:00pm and Friday 8:30am to 4:00pm Salary will start on min wage and will be reviewed after 3 months Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Skills: Customer Service Communication Rapport Problem Solving



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