Deputy Operations Manager

3 weeks ago


Canterbury, United Kingdom East Kent Hospitals University Nhs Foundation Trust Full time

Job summary Provide operational support to the Service Manager in Neurology Undertake a range of projects and delegated duties according to the needs of the speciality Share responsibility for managing the Neurology patient treatment list's in the 18-week RTT, follow up and PIFU (patient initiated follow up) lists.
Reporting performance and taking corrective action where required.
Assist in the achievement of full booking standards and waiting times.
Support in managing clinical governance, such as dealing with informal complaints Support in the business and strategic management of the speciality including workforce planning and development.
Manage delegated service budgets in line with financial instructions.
Ensure staff adhere to processes and systems Support the Service Manager in Business Planning annually.
Staff are trained in all systems required to be undertaken as part of individual job roles Main duties of the job To establish and maintain accurate and robust on-call rotas and daily work timetables for the sited Consultants and Junior Doctors.
To arrange and facilitate Medical Locum cover.
To receive and process annual and study leave requests from Consultants and medical teams, taking actions as required to cover/reduce clinics if necessary.
To administer and monitor the recording of sickness, annual and study leave for medical staff, including co-ordinating return to work interviews for junior medical staff.
To assist in monitoring all locum expenditure.
To be responsible for the day-to-day line management of Neurology Medical Secretary Supervisors, administrative team, being the first point of contact for all areas of management including performance and conduct.
To be responsible for the recruitment to vacant posts and to manage staff performance through annual appraisal and personal development plans.
To be responsible for the management of the workload of the specialty administration service, ensuring high levels of quality, turnaround times and targets.
Daily validation of all PTL's to ensure patient pathways are of good quality and comply with Access Policy standards.
Work collaboratively with the clinical tams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues.
About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
Our vision is 'great healthcare from great people'.
Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'.
It's about empowering frontline staff to lead improvements day-to-day.
We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Please note that if you require a



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