Installation Coordinator

Installation Coordinator Technology Attractive Salary, Company Van & Benefits 36.5 Hour week (Field Based) Newtownabbey A look into the role Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system.
We provide our retailers with the most innovative features and solutions for their EPOS software.
The purpose of the role The role will report into the installation Manager at Henderson Technology, the Installation Coordinator will assist all customers of Henderson Technology with their installation requirements to ensure that they experience a seamless and professional installation.
This role although primarily based in Northern Ireland, will involve travel to mainland UK and ROI.
Working as Installation Coordinator you will: Conduct Field-Based Surveys: Perform on-site assessments to gather data and insights on store operations and customer needs.
Document and report findings to inform system installations and support strategies.
Install EDGEPoS Systems: Set up and configure EDGEPoS point-of-sale systems in new and existing stores.
Ensure seamless integration with store operations and troubleshoot any installation issues.
Liaise with Outside Contractors and Various Departments within the Henderson Group: Coordinate with external contractors to ensure timely and efficient project completion.
Collaborate with internal departments such as IT, sales, and support to align on project goals and deliverables.
Provide Support to New Stores Joining the Group: Assist new stores with the transition process, ensuring they are equipped with necessary systems and knowledge.
Offer training and guidance on using the EDGEPoS system and other operational procedures.
Assist Existing Customers at Their Sites: Offer ongoing support and maintenance for current customers using the EDGEPoS system.
Address and resolve any technical issues or queries to ensure customer satisfaction and system efficiency.
Skills for Success Joining us as Installation Coordinator the minimum criteria youll need is: Educated to A-level standard or equivalent.
Experience working with Windows Operating Systems.
Experience of working with networks and Network Configuration (including IP4) Holds a current clean (valid) UK/EU driving licence.
The Attributes youll need include: Ability to work effectively within a team.
Ability to use their own initiative.
Excellent communication skills Organisational and prioritising skills are essential Customer care skills It is Desirable if you have: 3rd level qualification in IT or at least 2 years relevant IT experience Practical experience of store operations and procedures.
Experience with EPoS systems.
Experience of the EDGEPoS system Experience of working with Media screens/Digital signage Experience of installing Network Infrastructure Experience of working with Power tools Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition We always strive to be better.
We seek new challenges and look for ways to do things better.
Customer First We provide exceptional service.
We put customers at the heart of everything and support our communities.
Teamwork We succeed together.
We help colleagues to succeed, and we share our knowledge and skills.
Integrity We are fair, honest and ethical.
We treat everyone with dignity and respect.
We are inclusive and champion diversity.
The Reward Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position requiring 36.5 hours per week.
The standard working hours are from 8:45 AM to 4:45 PM Monday through Thursday, and from 8:45 AM to 3:45 PM on Friday.
Flexibility is necessary for occasional work outside these hours.
Although the role is primarily based in Northern Ireland, it includes travel to mainland UK and the Republic of Ireland.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClellandwould be happy to have a confidential chat with you about the role on offer - email to get in touch.
Completed applications must be submitted online by midnight on Sunday 19th January 2025 We are an equal opportunities employer.
Skills: network configuration operating systems epos systems