Receptionist / Administrator

3 weeks ago

Maidenhead, United Kingdom Berkshire Healthcare Foundation Trust Full time

Job summary ARC Administrator / Receptionist based in the Assessment and Rehabilitation Centre (ARC) St Marks Hospital Maidenhead Full Time - hours/week Monday - Friday (reasonable flexible working may be considered).
Permanent position.
We look forward to welcoming an Administrator / Receptionist to our friendly team.
The Administration and Clerical team are the first point of contact for patients accessing our services and are valued staff members that are fundamental in supporting the clinical staff.
If you enjoy working with patients, have a great professional yet friendly manner with patients to make them feel welcome to our service, and are efficient in prioritising your own workload then this may well be the role for you.
You will be responsible for greeting patients in person, taking telephone calls and booking in appointments for our patients.
The post will be based at St Marks Hospital, Maidenhead though some cross site working may be required.
There is free parking on all sites.
Please contact Hannah Turner WAM Locality Team Lead on if you require further information or to discuss this role.
Main duties of the job To meet and greet the patients and visitors as they arrive to the clinic, ensuring they feel welcomed, providing assistance and information when required.
This includes allaying fears and anxieties that patients may have and organising on-going appointments.
To ensure reception remains tidy, organised and presentable at all times.
Manage bookings and adjust appointments as required.
This will include telephone calls and sending out letters.
Use of IT systems to manage bookings and ensure effective communication between internal and external staff members To be responsible for dealing with patients always maintaining a helpful and professional approach.
Ensuring confidential correspondence, reports and other documentation is of a high standard.
To be based at the ARC St Marks Hospital Maidenhead, but the post-holder will need to support across all 3 of our sites (St Marks Hospital Maidenhead, Upton Hospital Slough, and Bracknell) when cover for annual leave, sickness, and other service requirements may be needed.
To communicate effectively both verbally and non-verbally.
About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust.
Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us.
Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Job description Job responsibilities The must haves for this role: Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties.
Strong organisational and planning skills with the ability to reprioritise own work and to ensure tasks are delivered on time Demonstrate skills in team working Excellent and clear communication skills, verbal and non-verbal.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
For further application tips see the help with your application document attached once you click apply.
If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
Reasonable adjustments will be made for disabled applicants where required.
Person Specification Education/Qualifications/Training Essential A good standard of education including GCSE's in English Language and Mathematics Good IT skills including word, and Excel Previous Experience Essential Previous experience in a reception/Administrative role Experience of working within a team Demonstrates experience of customer service to a high level Desirable Experience working within the NHS Knowledge, Skills & Abilities Essential Demonstrates ability to work as part of a team and independently Desirable Excellent communication skills - verbal and written Understanding of confidentiality principles To be highly organised and be able to prioritise workload, showing attention to detail Additional Requirements Desirable To be able to work on a flexible basis to meet the needs of the service Be able to drive/travel to other sites when required

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