Lead Receptionist

4 months ago

Maidenhead, United Kingdom Willow HR Full time

Bremont in Henley-On-Thames are looking for a Lead Receptionist to be the face of the company, welcoming every visitor and employee through the door. This is an important and varied position where no two days will be the same and does require someone who has previous experience within a similar setting, someone who is able to multi task and someone who can work on initiative when it is busy whilst maintaining a positive environment and encouraging and leading a team and providing first class customer service.

**Working Environment**
- 9-5:30pm
- Monday to Friday
- Onsite

**About Bremont:
Bremont is an award winning British company, producing beautifully engineered chronometers at their headquarters in Henley on Thames. Bremont look to tell the amazing story of British watchmaking, and work with some of best British engineering companies. Both founders of Bremont are accomplished pilots a the organisation has manufactured watches for over 400 different military units around the world, they are also the exclusive luxury watch provider to the Ministry of Defence in the UK.
- We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes._

**Key Responsibilities**
- Open reception.
- To always lead by example and be a Brand ambassador for the client
- Greet and assist visitors and VIPs
- Attend events when required
- Work closely with other departments to provide a seamless five-star service
- To carry out other duties or responsibilities that may from time to time be assigned by your manager.
- Coach and support the wider team.
- Assist with the switchboard - connecting relevant calls/Screening.
- Some facilities duties - Help with meeting room prep, Fire Marshall duties plus more
- Work with the Events team - setting up for events, ordering and supplies and catering.
- Administrative duties
- Manage the post and organise couriers.
- Deal with general enquiries
- Liaise with Sales and Facilities

**Requirements**:

- A passion for delivery of exceptional service
- Excellent communication skills and confident handling internal and external candiates
- Outstanding customer service skills, serving customers in a polite, friendly and professional manner.
- Above all have a welcoming, friendly, reliable attitude towards the team and the customers.
- The ability to work as a team player and on own initiative.
- Coach more junior members of the team

This role is based in Henley-on-Thames

**Benefits**
- 20 days holiday entitlement from the off, increasing accordingly to length of service.
- Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
- Unique retail discounts for many different brands, available both locally and online.
- Enhanced Maternity and Paternity leave.
- Wellbeing initiatives including counselling and 24/7 financial & legal advice.
- Strong support regarding time off for you partake in any commendable volunteer work.
- A day’s holiday for you to celebrate your birthday
- We’re a sociable bunch and plan several social events throughout the year.
- Training programmes offered with a focus on career development within the company.
- A fantastic and enviable new facility in which to work, very near the town centre

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