Patient Admin Services Senior Booking Clerk

3 weeks ago

Birmingham, United Kingdom Birmingham Women'S And Children'S Nhs Foundation Trust Full time

Job summary 1 permanent full time role ( hours)1 fixed term role until August 2025- 20 hours per week role To provide comprehensive administration services to support all functions of the Appointment Booking CentreTo deliver an effective call centre and booking management service supporting patients and patient carers through the patient pathway for a range of clinical servicesThe post holder will be required to undertake a range of tasks working in a busy, fast-paced environment.
Tasks include accurate data input, booking outpatient appointments, booking interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis.The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
Main duties of the job To communicate with a wide range of people, including patients, carers, GPs, clinicians, work colleagues and other professionals on a range of matters on a daily basis.
This communication could be verbal, written or electronic.
About us Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK.
Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.
Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work.
Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership.
Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work.
We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job description Job responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification Qualifications Essential NVQ Level 3 or equivalent knowledge and experience Proven knowledge and experience of working with Patient Records & knowledge of Lorenzo system.
Previous reasonable NHS experience (working to A&C band 2 or above).
Clear oral and written communication skills & good inter-personal skills.
Computer skills - be fully conversant with PAS other relevant computer systems Able to meet deadlines in a pressurized environment Able to prioritise workloads.
Good telephone manner.
Desirable Good standard of English and mathematics at GCSE level (or equivalent), grade C or above Be experience in the use of Microsoft office and Excel Previous work experience in patient administration environment Essential Essential Front line Skills.

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