Deputy Operational Lead

Job summary Anexciting opportunity has arisen within Suffolk and North East Essex IntegratedCare Board (SNEE ICB) to recruit a Band 8a Deputy Operational Lead for theClinical Services Department which includes NHS Continuing Healthcare, ClinicalPriorities, and Neuro Rehab on a 12-month fixed term contract.Therole will oversee a range of service improvement projects to supportoperational change and improvement across the Clinical Services Department withinitial focus on projects related to NHS Continuing Healthcare including caremarket management, and commissioning, ensuring compliance with all relevantlegislation, frameworks, and governance arrangements.Thepost holder will be formally accountable to the Head of Operations and be a keymember of the Clinical Services Department senior management team.
The successful candidate will work closelywith colleagues within the wider ICB as well as system partners such as LocalAuthorities, and care providers building trusted relationships to enhancecollaborative working.Ifyou would like to know more, or have any questions about the role pleasecontact Lucy Game, Head of Operations Clinical Services Department at Main duties of the job To successfully shape,deliver and embed long-term service improvements to advance the ClinicalServices Department and play a key role in the ongoing programme ofimprovements.To lead, motivate and engage the staff involved in service improvementprojects, allocating tasks as appropriate, identifying risks, issues anddependencies, considering best practice and current options to inform decisionmaking that is in the best interest of the service.To collaborate, and develop strong networks with multiple stakeholdersand partners to ensure alignment and coordination of work to maximise impact.To work in partnership with others and as part of cross directorateteams to deliver successful service improvements and outcomes.To utilise necessarysoftware/tools for maximising the benefits of the digital patient informationmanagement system, specifically to inform future commissioning decisions, caremarket engagement and management, financial planning and price structuring, andto identify efficiency drivers.To lead on care marketdevelopment work with Suffolk and Essex County Councils working collaborativelyon joint contracts and frameworks, and representing the ICB at relevantmeetings including with Independent Care provider associations.Represent the ICB onthe NHSE Contracts and Commissioning Support Forum for NHS CHC and assess andadvise senior management of the impact of any planned announcements/changes toensure preparedness.
About us The NHS Suffolk and North-East Essex Integrated Care Board(ICB) plans and buys healthcare services for our population.
This function iscommonly referred to as commissioning.To do this, we work within a budget of around£ billion, which is set by NHS England, and work closely with localgovernment and the NHS providers in our area.
Our performance is judged by howwell our local health and care system as a whole is working, including thehealth outcomes of our communities.The ICB has delegated some authority to the threehealth and wellbeing alliances that operate in Suffolk and North-East Essex toact on its behalf.
This is to ensure that the needs of smaller, local areas areaddressed.The ICB remains accountable for all of its functions, includingthose it has delegated.
Local residents have a big role to play in theoperation of the ICB.
We rely on the experiences and perspectives of ourcommunities to help shape our decision-making.
Job description Job responsibilities This is anexciting and challenging role that will provide the successful individual theopportunity to support operational change and service delivery including toshape, deliver and embed service improvements across the Clinical Services Departmentwhich include NHS Continuing Healthcare, Clinical Priorities, and Neuro Rehabilitation.The role will focuson service and performance improvement and efficiencies by taking a lead forspecific change projects where agreed, such as business processes, dataquality, systems and technology, whilst working within the parameters ofrelevant legislation and frameworks relating to the various services within theClinical Services Department.The postholderwill work to ensure change is integrated into the programme and project plansand resourced accordingly.
The role will be responsible for providing adviceand guidance and contribute to development of short-, medium-, and long-termbusiness plans, and the development of associated operational policies andprocedures.The DeputyOperational Lead for the Clinical Services Department will work to ensure identifiedchange is integrated into the Clinical Services Departments.
The job description and person specification maybe reviewed on an ongoing basis in accordance with the changing needs of theDepartment and the Organisation.
Therole supports the business in driving transformation as well as value formoney.
The role is designed to build a combination ofsubject matter expertise and technical skills to develop a strong servicedelivery.
The job description and person specification are anoutline of the tasks, responsibilities and outcomes required of the role.
The job holder will carry out any otherduties as may reasonably be required by their line manager.
The job description and person specification may bereviewed on an ongoing basis in accordance with the changing needs of theDepartment and the Organisation.
Person Specification Skills Essential Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups Negotiate on difficult and controversial issues including performance and change.
Ability to develop strong relationships and good communication skills to individuals and large groups Strong interpersonal, persuasion and resilient influencing skills.
Strong communication skills, both written and oral.
Problem solving skills and ability to respond to sudden unexpected demands Ability to analyse complex facts and situations and develop a range of options Takes decisions on difficult and contentious issues where there may be a number of courses of action.
Strategic thinking ability to anticipate and resolve problems before they arise Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly Strong project management skills, capable of multitasking.
Must be able to prioritise own work effectively and be able to direct activities of others.
Experience of managing and motivating staff/team and reviewing performance of the individuals.
Manage processes required for successfully implementing changes to Clinical Services Expert working knowledge of Microsoft Office with excellent keyboard skills.
Experience of using and managing patient information system.
Experience of developing, implementing and managing data base Desirable Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects Other Essential Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area.
Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Experience of analysing and interpreting complex financial information.
Used to working in a busy environment Adaptability, flexibility and ability to cope with uncertainty and change Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions Professional calm and efficient manner Effective organiser, influencer and networker Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
Completer/Finisher Team Player Can do attitude Enthusiastic and committed to success Proactive rather than reactive Ability to work at other sites if requested.
Desirable Access to a vehicle.
Knowledge, Training and Experience Essential Highly developed specialist knowledge, underpinned by theory and experience Knowledge of health service management, including change management and workforce redesign, acquired through training and experience to Masters or equivalent level Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training Evidence of post qualifying and continuing professional development Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement Should have an understanding of the relationship between NHS England, provider and commissioning organisations Highley developed knowledge of NHS, Social Care, and Independent Sector Organisations Experience of a range of data collection and analytical techniques, and their application Experience of delivering projects in complex and challenging environments Desirable Experience of NHS Continuing Healthcare Autonomy/Freedom to Act Essential Must be able to use initiative to decide relevant actions and make recommendations to Manager, with the aim of improving deliverables and compliance to policies.
Strong project management skills, capable of multitasking, prioritising and implementing.
Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Experience of identifying and interpreting National policy and legislation Desirable Experience of researching best practice, interpreting its relevance and processes/ practices which could be implemented successfully to achieve service improvement (advising on policy implementation)