Reservation Coordinator

2 weeks ago


Cardiff, United Kingdom Accorhotel Full time

Join our team as the Reservation Coordinator for Novotel Ibis Gate and Ibis Budget In this dynamic role you will manage reservations received via phone fax internet and email ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies all while providing guests with a warm welcome and exceptional assistance. Youll play a vital role in ensuring smooth checkin operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally youll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If youre passionate about hospitality and looking to make a meaningful impact apply today
Leadership & Reporting Comprehensive Operational Oversight: Quality Assurance Coordination & Optimization Culture & Development Talent Management: Duty Management Drive Profit You liaise with the hotels various departments on customer requests and are a recognized facilitator within the establishment. Youre responsible for building customer loyalty so theyll keep coming back for you.  Additional tasks given by Reporting Manager Job Type: Full Time/ Permanent
Salary: 12:00 per hour

Qualifications : Communication Skills Customer Service Skills Organizational Skills Attention to Detail Time Management ProblemSolving Skills Computer Literacy Interpersonal Skills Flexibility and Adaptability Sales Skills Cultural Sensitivity Conflict Resolution  Remote Work : No

Employment Type : Fulltime



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