Reservations and Sales Agent

2 days ago


Cardiff, United Kingdom Aaron Wise Ltd Full time

**The Role**:
Aaron Wise Ltd is looking to recruit a Guest Relations Coordinator (GRC) & Sales Executive to join our quickly expanding company.

At Aaron Wise, Guest Relations Coordinators & Sales Executives deal with the day-to-day operations of our hospitality business, ensuring our Serviced Apartments/Guest Houses (Self check-in) run efficiently whilst exceeding guest expectations offering our servSelf-check-inices and attracting new guests through different sale strategies. Our new Guest Relations Coordinator & Sales Executive must have excellent communication, interpersonal and sales skills and use these to deal with any requests efficiently whilst providing a smooth and hassle-free experience for our guests. Working from our central office, the team manages the front-of-house experience for our guests and is often the first point of contact.

The role will involve dealing with customer enquiries, ensuring our guests receive top-quality service, promoting add-on packages, upselling accommodation types and ensuring that the entire guest experience with Aaron Wise is one that inspires.

**Who are you**:

- Proven experience in a hotel or serviced apartment environment
- Excellent guest experience skills
- Sales Oriented
- A positive and happy attitude
- Excellent communication skills both in person, on the phone and in writing
- Ability to deliver excellent customer service at all times
- Excellent organisational skills
- Ability to multi-task
- An eye for detail

**Main Duties**:

- Working alongside the to improve and develop the overall guest experience
- Selling our products (Packages and rooms)
- Recognising opportunities to attract new guests
- Taking ownership of our various brands front of house experience
- Ensuring the guest's journey from the time of booking to their departure and beyond is exceptional.
- Ensuring brand standards and guidelines are followed at every step of guest communication
- Liaise with housekeeping and maintenance departments to ensure guests' accommodation upholds our brand standards and delivers outstanding levels of satisfaction
- Overseeing completion of day-to-day duties to include: daily unit allocations, guest messaging, upselling
- Dealing with guests’ enquiries, requests and complaints in a timely and professional manner
- Creating monthly team rotas ensuring adequate staffing levels are maintained

**Additional requirements**:

- A full and valid UK driving license is preferred.

**Work Schedule**:

- 37.5 hours per week
- Shifts on a rota basis inc On Call on a rota basis
- Must be available to work all days of the week

**Remuneration**:

- £22,000 - £24,000 per annum
- Bonus Scheme
- 37.5h per week
- 28 days paid holiday

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Cardiff CF11 6AN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- hotel front desk operations or similar: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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