Patient Services Coordinator

1 week ago

Shrewsbury, United Kingdom Riverside Medical Practice Full time

Job summary An exciting opportunity has arisen for a full time Patient Services Coordinator to join our administrative team at Riverside Medical Practice.Hours of work, ideally 37 hours per week, but happy to discuss for the right candidate.We are looking for an enthusiastic, motivated and highly organised individual with strong customer service skills.
The ability to work proactively, demonstrate excellent communication skills, manage and prioritise your own workload and respond flexibly to changing demands are essential to this role.
Main duties of the job The candidate will be responsiblefor undertaking a wide range of front and back office duties and provide administrative support to the management team, doctors and healthcare professionals.Duties can include but are not limited to -effective use of the appointment system.workflow and dissemination of clinical correspondence in line with practice policies and protocols.respond appropriately to system alerts, including all tasks received in a timely and accurate manner and action accordingly.booking appointments, scanning and assisting patients with queries as required.coding of patient information onto the practice clinical systemundertake searches, recalls and audits as required by the doctors, nurses and managers About us Riverside Medical Practice is a busy town centre practice, with a strong ethos to providing excellent care to our practice population (circa 12,000 patients) and a supportive and caring environment for our hardworking and valued practice team.
Job description Job responsibilities WorkingConditions:The normal place of work is Riverside Medical Practice; flexibility is required as the post holder may be required to work from other locations to meet the needs of the practice.Hours are required to be worked to maintainbusiness hours between am - pm, whilst maintaining flexibility in orderto meet the needs of the service.
This may include working additional hours,evenings and weekends as and when required.Duties & ResponsibilitiesAction and process all general enquiries, explain procedures, and make new and follow-up appointments.Process incomingand outgoing mail, both electronic and paperFile and storerecords as requiredRespond appropriately to system alerts, including all tasks received, in a timely and accurate manner and action accordinglyScanning ofpatient-related documentation and attaching scanned documents to patients'healthcare recordsMaintain aclean, tidy, effective working area at all timesSupport allclinical staff with general tasks as requestedWorkflow and dissemination of clinical correspondence in line with practice policy and protocol.Coding of patient information onto the practice clinical system (EMIS)Accurately filing and retrieving paperworkSummarisation of new patient records within the approved framework.Extraction of necessary data from clinical correspondence and inputting into patient electronic recordsUndertake searches, recalls and audits as required by the doctors, nurses and management team.Undertake specific assigned tasks, project support, development and change work which may arise from time to timeUndertake any other additional duties appropriate to the post as requested by the doctors or management team.To undertake front office (reception duties).Attend to incoming and outgoing mail, both electronic and hard copy.To attend staff meetings and training events when necessary Person Specification Experience Essential Experience of customer service.
Experience of working in a busy office environment.
Desirable Experience of working in primary care.
Experience of working within EMIS and Docman.
Experience of working in a multi-disciplinary team.
Qualifications Essential Good standard of education, to GCSE Level or equivalent.
Recent, relevant experience in administration, secretarial, reception or customer service role.
Desirable Knowledge of office procedures.
Understanding of the Data Protection Act and code of confidentiality Educated to academic Level 2 (, GCSE Grade A-C, NVQ2) or considerable recent NHS administrative experience.
Customer Services Qualification level 2 or above (or relevant experience)

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