Support Coordinator
5 months ago
An exciting opportunity has arisen to join our experienced Ophthalmology Co-ordination Team based at The Royal Shrewsbury Hospital. We are looking to appoint a Support Coordinator to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement. The successful applicant will be required at times to cross site work at The Princess Royal Hospital, Telford.
The post is Band 3, 25 hours per week, we would ideally like the successful applicant to work Monday and Tuesday the other hours can be flexible.
This post will join a team of Ophthalmology Co-ordinator and three Support Coordinators based in the Eye Department. The post holder will receive full training and ongoing support to achieve their full potential. The post holder will be a point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge.
The post holder will provide a patient focused service that supports the Ophthalmology Coordinator and clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
Post holder will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills.
Excellent attention to detail and a passion for patient care is essential.
Ensuring efficient and effective use of the theatre and endoscopy sessions.
Play a central role within this service and work in close liaison with NHS colleagues, patients, and general public.
To manage waiting lists in accordance with the Patient Access Policy and to achieve government waiting time standards.
To be responsible for the addition and removal from waiting list and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician, patient, or management request.
Monitor the Patient Target List (PTL) on a daily basis to ensure government access standards are not breached and to escalate any potential breaches and take appropriate action to resolve capacity issues and escalate any issues to the Assistant Operations Manager
Managing waiting lists for patients on the cancer pathway who require endoscopy procedure and/or further surveillance appointments.
As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families.
The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.
The vacancy is an excellent opportunity to advance your career within the NHS, previous experience of working in an acute hospital setting would be an advantage.
For full duties and responsibilities please refer to the attached document entitled Job Description.
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