
Helpdesk Support
3 weeks ago
Job Type: Permanent
NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 1st Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to fostering a dynamic and ambitious work environment, with a strong focus on the professional development of their team.
Act as the primary point of contact for handling telephone inquiries from clients, ensuring tickets are logged and necessary details about issues are gathered.
Record incidents in the support system, escalating more complex issues to second or third-line support teams when required.
Adhere to service level agreements for both phone and email-based support interactions.
Take a proactive approach to monitoring system alerts and managing day-to-day tasks.
Hands-on experience with the Office 365 and Cloud technologies.
Proficient in user setup, including Active Directory and O365 configuration.
Strong awareness of the ITIL Framework is a critical requirement.
Exceptional skills in delivering high-quality customer service.
Solid understanding of Windows 10 and 11
Microsoft certifications
-
Helpdesk Administrator
7 months ago
Gateshead, United Kingdom Clearwater People Solutions Full time**Helpdesk Administrator**: - Location- Gateshead- Salary: - £23000.0- Contact name: - Gemma Dewhurst- Job ref: - 6215- Published: - about 4 hours agoAre you looking to start a career in IT? Do you have exceptional IT skills? We are working closely with a growing technology company to recruit for a Helpdesk Administrator on a full time permanent basis....
-
Helpdesk Support Telecoms
7 days ago
Gateshead, United Kingdom Rise Technical Recruitment Limited Full time**1st Line Helpdesk Support Engineer - Telecoms** **Gateshead, Newcastle** **Up to £25,000 + Excellent Progression + Excellent Training opportunities** Are you looking to join a rapidly-growing and market-leading Technology Group spanning IT & Telecoms, where you truly start to begin your career. Do you have experience in providing first-class support...
-
Helpdesk Expert
2 weeks ago
Gateshead, Gateshead, United Kingdom NRG. Full time £29,000Join Our Team as a Helpdesk ExpertWe are seeking a highly motivated and experienced Helpdesk Expert to join our team at NRG. As a leading provider of IT services, we offer a fantastic opportunity for skilled individuals to develop their careers and deliver outstanding technical support to our growing customer base.In this role, you will be responsible for...
-
Helpdesk Support
2 weeks ago
Gateshead, United Kingdom Agilico Workplace Technologies Full time**Location**: Team Valley, Gateshead **Salary**: Competitive **Role Grade**: 3C **Contact Type**: Full-Time, Permanent **Work Pattern**: Monday to Friday, 37.5hrs **About us**: Agilico is a fast-growing technology business, whoseobjective is to provide high quality technology solutions tailored toindividual customer requirements. Our goal is to maximise...
-
Business Support Assistant
5 days ago
Gateshead, United Kingdom Savills Full timeContract Type- Permanent - Full time / part time- Full time - Savills Status- Staff - Business Area- Savills Management Resources(SMR) - Location- Gateshead - Role / Team Overview - **_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by...
-
Business Support Assistant Helpdesk
7 days ago
Gateshead, United Kingdom Savills Full time**_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage_** **Purpose of the Role** Reporting to the Health, Safety & Compliance Duty Manager, the Business Support Assistant will be responsible for supporting the delivery...
-
IT Support Specialist
3 weeks ago
Gateshead, Gateshead, United Kingdom NRG. Full time £29,000NRG: A Leading IT Services ProviderAs a Technical Support Engineer at NRG, you will play a vital role in delivering exceptional technical support to our growing customer base. With a strong focus on professional development and a dynamic work environment, this is an excellent opportunity for skilled individuals to take their careers to the next level.We are...
-
IT Support Analyst
1 week ago
Gateshead, United Kingdom Reed Full time**IT Support Analyst** **Salary: £23,000** **Location: South Tyneside** **Type: Permanent** This is an exciting opportunity to join the IT team in the role as **IT Support Analyst.** Collaborating with the existing team you will supply **1st line support** to a user base of over 200 people across several sites. You willhave the opportunity to develop...
-
Technical Support Specialist
4 days ago
Gateshead, Gateshead, United Kingdom Back 2 Work Full timeJob DescriptionA dynamic role has become available at Back 2 Work, seeking a highly motivated individual to provide technical support for all IT equipment.Key responsibilities include:Providing first-line technical support for computers, software, and peripherals.Collaborating with service providers to deploy hardware and software solutions.Monitoring...
-
Office Support Administrator
7 days ago
Gateshead, United Kingdom Litt Recruitment Full time**Litt Recruitment Group are incredibly excited to be working alongside one of the UK’s leading specialist Facilities Maintenance Companies. A market leader in Facilities Maintenance our client is built on their core values of Integrity, Expertise and Responsiveness.** **Awarded as one of the Top 20 fastest growing companies by the Journal’s Fastest 50...
-
Inbound Helpdesk Customer Service Advisor
7 months ago
Gateshead, United Kingdom FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% **Based: Gateshead - Hybrid working option available following a 3 month training period** Are you ready to unleash your full potential? We’re looking for people who are passionate...
-
Application Support Analyst
7 days ago
Gateshead, United Kingdom In Technology Group Limited Full time**Application Support Analyst** **Gateshead (Newcastle)/Onsite** **£25,000 - £29,000** My client is a large award-winning facility management organisation - the company spans over 5 offices and over 13,000 staff nationwide, with their services ranging from catering to security. The company provides services to a large variety of organisations,such as the...
-
Facilities Support Officer
5 days ago
Gateshead, United Kingdom Sodexo Full time**About the role** At Sodexo our family of Security workers are second to none and we’re looking for a **Facilities Support Officer** to join our dedicated and friendly team. You’ll be playing a big part in keeping our colleagues and campus safe and secure. You will be conducting regular pro-active patrols of all parts of the site to ensure our...
-
Helpdesk Administrator
3 days ago
Gateshead, United Kingdom Randstad Full timeAbout the Role:Randstad CPE is seeking a skilled and experienced Contract Support Administrator to join their team. In this role, you will be responsible for providing support to clients and customers by answering calls and emails, prioritizing tasks, and managing invoices and compliance.You will also be expected to generate purchase order numbers for...
-
IT Support Technician Apprentice
5 days ago
Gateshead, United Kingdom Postify Full timeSalary: £25k per yearReference: JIT_WHITMORNECA3 6.1An mixed comprehensive school requires someone passionate about technology and seeking their 1st role within the IT industry.As an IT Apprentice, you will provide the technical support for all the school’s IT equipment including computers, software and associated peripherals.KEY DUTIES –To provide the...
-
Insurance and Finance Assistant
3 weeks ago
Gateshead, Gateshead, United Kingdom Vertu Motors Careers Full timeVertu Motors Careers is seeking a skilled Insurance and Finance Assistant to join our Finance Business Services team at Head Office. This part-time role offers 18 hours of work per week, from 10am to 1:30pm, with flexible timings.Job Description:Manage the F&I helpdesk to ensure efficient handling of customer requestsProvide first-line and second-line...
-
IT Support Professional
4 days ago
Gateshead, Gateshead, United Kingdom Postify Full timeCompany Overview">An mixed comprehensive school requires someone passionate about technology and seeking their 1st role within the IT industry.School InformationThe successful candidate will be working in a vibrant, dynamic environment with students of all ages and abilities. As an IT Support Technician Apprentice, you will have the opportunity to develop...
-
Anpr Driver
7 months ago
Gateshead, United Kingdom Driver and Vehicle Licensing Agency Full time**Details**: **Reference number**: - 336249**Salary**: - £23,847**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DVLA - Operations and Customer Service Directorate - Casework and Enforcement Group**Type of role**: - Administration / Corporate Support - Operational Delivery**Working pattern**: - Flexible...
-
Technical Support Specialist
4 days ago
Gateshead, Gateshead, United Kingdom Postify Full timeJob Description">We are seeking a skilled and enthusiastic individual to join our team as an IT Support Technician Apprentice. This role involves providing technical support for all the school's IT equipment, including computers, software, and associated peripherals. The ideal candidate should have excellent communication skills, both written and verbal, as...
-
Desktop Support Assistant
5 days ago
Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full timeAn opportunity has arisen for a Desktop Support Assistant to support the delivery of high-quality IT Support Services to the Trust. We are looking for motivated, proactive individuals with a clear patient focus to join the Desktop Support Team delivering high quality second and third line support to our end users. You will be able to demonstrate excellent...