IT Support Specialist

3 weeks ago


Gateshead, Gateshead, United Kingdom NRG. Full time £29,000
NRG: A Leading IT Services Provider

As a Technical Support Engineer at NRG, you will play a vital role in delivering exceptional technical support to our growing customer base. With a strong focus on professional development and a dynamic work environment, this is an excellent opportunity for skilled individuals to take their careers to the next level.

We are seeking a highly motivated and experienced Helpdesk Expert to join our team. In this role, you will be responsible for providing advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems.

Key Responsibilities:
- Deliver outstanding technical support to clients, including troubleshooting and resolving complex technical issues
- Collaborate with internal teams to ensure seamless project delivery and client satisfaction
- Continuously improve technical processes and service delivery through insights and feedback
- Maintain expertise in Office 365 administration, Microsoft Office applications, Windows Server administration, SharePoint, and VoIP systems

Salary Estimate: £35,000 - £45,000 per annum

This is an exciting opportunity for a Helpdesk Expert to join a rapidly expanding MSP in Gateshead. If you are passionate about delivering exceptional technical support and have a strong background in IT, we would love to hear from you.

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