Office Support Administrator
2 days ago
**Litt Recruitment Group are incredibly excited to be working alongside one of the UK’s leading specialist Facilities Maintenance Companies. A market leader in Facilities Maintenance our client is built on their core values of Integrity, Expertise and Responsiveness.**
**Awarded as one of the Top 20 fastest growing companies by the Journal’s Fastest 50 companies in 2020, our client continues to grow at pace, delivering critical services to the Care, Education, Leisure & Hospitality, Retail and Public Sectors. Due to success and growth they are now looking to grow their support function further and are recruiting for an Office Support Administrator.**
As a Office Support Administrator you will operate as part of the team that ensures an effective and efficient reactive service desk. The role involves operating the planned and reactive service function to ensure a full data capture system is in place meeting all the client requirements.
**What you will be doing**:
- Log calls/ jobs on the helpdesks ERP system
- Calls may be received through the system or telephone
- Allocating work orders to the reactive engineering team
- Placing product orders with the approved supply chain
- To ensure all protocols, policies and procedures are met within the Helpdesk ERP System
- Taking ownership for the PPM schedule & Reactive maintenance jobs
- To ensure all tasks are completed in line with the associate KPI’s / SLA’s
- To ensure 100% Portal compliance in line with individual client’s requirements
- To ensure engineer / service reports are completed
- Tracking job progress against pre-determined KPI’s including response times
- Updating asset history from external work records sheets
- Regularly cleanse and refresh the electronic asset register to reflect the following:
- Asset/plant replacement details
- Disposal details of assets/plant & equipment
- Warranty details
- Location of plant & equipment
- Suppliers & installers details
- Be an enthusiastic ambassador for our business, consistently living our values, exceeding the expectations of our customers, promoting our brand and delivering the bottom line, contributing to the wider business by committing to culture of openness, continuous improvement, collaborative working and interdependence with other teams and team members.
- To provide general Administrative Support including, filing, document distribution, word processing, spread sheets, data-base services/maintenance, ERP Reports
- To initially deal with front-line complaints and service-related issues arising from reactive and planned works - Reports to line-manager - log complaints, monitor and process toward remedial and resolved outcomes
- To maintain all documentation in line with Organisational policies and procedures
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Company car
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Work Location: In person
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