Desktop Support Lead

2 months ago


United Kingdom ALOIS Solutions Full time

Job Title: Lead Desktop Support Engineer

Location: London, UK

Presence: Completely Onsite

Type: Contract

Job Description:

Requirements:

  • Have at least 4 years of relevant work experience
  • Have good understanding and communication skills
  • Have fluent or advanced written and spoken English language competency skills
  • Demonstrate cultural sensitivity , with the ability to work effectively in diverse environments and respect for different cultural backgrounds
  • Have strong time management skills, with the ability to prioritize tasks and meet deadlines.
  • Be responsible and hardworking
  • Have a college degree or above
  • Have certifications equivalent to CompTIA A+ , CompTIA Network+ and/or ITIL V4

Main Responsibilities:

  • Operational Lead, oversees , monitors and manages the activities of the onsite\remote support team .
  • Prepare weekly SLA/KPI Reports / presentation for the weekly management call .
  • Service request management - Prepare, Build, Provision and Decommission the end user computing device(s) and accessories
  • Incident management – IT helpdesk consulting, break-fix support
  • Asset audit support - Meeting room inspection, stock-room management, printer inspection, IDF/MDF inspection etc
  • Planned software and hardware upgrade support.

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