Desktop Support Lead
2 months ago
Job Title: Lead Desktop Support Engineer
Location: London, UK
Presence: Completely Onsite
Type: Contract
Job Description:
Requirements:
- Have at least 4 years of relevant work experience
- Have good understanding and communication skills
- Have fluent or advanced written and spoken English language competency skills
- Demonstrate cultural sensitivity , with the ability to work effectively in diverse environments and respect for different cultural backgrounds
- Have strong time management skills, with the ability to prioritize tasks and meet deadlines.
- Be responsible and hardworking
- Have a college degree or above
- Have certifications equivalent to CompTIA A+ , CompTIA Network+ and/or ITIL V4
Main Responsibilities:
- Operational Lead, oversees , monitors and manages the activities of the onsite\remote support team .
- Prepare weekly SLA/KPI Reports / presentation for the weekly management call .
- Service request management - Prepare, Build, Provision and Decommission the end user computing device(s) and accessories
- Incident management – IT helpdesk consulting, break-fix support
- Asset audit support - Meeting room inspection, stock-room management, printer inspection, IDF/MDF inspection etc
- Planned software and hardware upgrade support.
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