End User Technology Analyst

4 days ago

United Kingdom Rothstein Recruitment Full time

End User Technology Analyst – Desktop Support – Trade Floor – Investment Banking

Excellent opportunity opens for a confident, enthusiastic and engaging individual with Desktop Engineer/ Trade Floor Support experience to join a leading International Bank’s team. The successful candidate will be confident and proactive, with an eye for change and growth.

In addition to providing day-to-day trade floor, service desk and desktop support, you will be expected to undertake project work, including:

  • Product evaluations and recommendations
  • Assist in the development of technical standards and operating procedures
  • Provide assistance to Senior Support Analysts
  • Application upgrades and deployments
  • Service Now provisioning

You will have the opportunity to support the International Technology management in governance reporting for internal control testing, internal audit and data centre reporting as a regulatory requirement. There will equally be a Project focussed element, where you will get involved in the maintenance and creation of application support documentation and project execution across a range of front office and business support application suites.

Main Objectives

  • Provide detailed feedback to business managers and leaders
  • Assist with maintaining IT controls, processes and associated reporting.
  • Manage requests for information updates associated to controls and assurance delivery.
  • Active involvement in UK and Group technology resiliency and Disaster Recovery testing and associated planning and reporting.
  • Oversee and support Audit, Risk and Technical control assessment requests.
  • Assistance with regulatory and audit items working with the International Technology Governance Manager
  • Tier 1 customer desktop support and Service Desk operations
  • Hardware support and life-cycle management
  • Application installs, moves and changes
  • Application and hardware upgrades and mass deployments
  • Service Desktop project tasks execution
  • Mobility support via BB UEM and WorkSpace One products
  • Support SCCM Patching MS Deployments where and when necessary
  • Updating Audit documentation
  • Monitoring and management of team ITSM \ Service Now queues

Skills / Knowledge Required

  • Strong Customer/Service focus
  • Team player with self-motivation
  • Well presented professional with good all round communications skills
  • Diligent work ethic to adhere to audit mandated processes
  • Flexible and able to work under pressure
  • Experience in supporting trading floor environments from Service Desk side
  • Knowledge of Windows 10 and Microsoft Office products
  • Strong background in ITSM platforms – e.g. Service Now, Remedy, Cherwell.
  • Full Blackberry UEM device support
  • Taking on Service Desk projects and ownership whilst liaising with 3rd party vendors and or other Teams within the Bank.

Interested? Please Apply

EUC Analyst Desktop Support Engineer Service Desk Trade Floor Support Data Governance Network

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