Desktop Support Engineer

2 weeks ago


United Kingdom RedRock Consulting Full time

Second Line Desktop Support - 3-months - £250p/d Inside IR35 - Westminster (Hybrid)

We are seeking an IT Support Specialist to enhance our technical support team. In this role, you will address complex desktop-related issues and ensure efficient resolution of support tickets.

Key Responsibilities:

Technical Support

  • Provide second-line support for hardware, software, and network issues.
  • Resolve escalated support tickets quickly to minimise downtime.

Collaboration

  • Work with first-line support to ensure smooth issue transitions.
  • Share insights and best practices to enhance customer service.

Documentation

  • Document support processes, solutions, and configurations for future reference.
  • Update documentation regularly to reflect current practices.

Quality Assurance

  • Assist in testing security patches, IT changes, and new software before deployment.
  • Ensure compliance with security protocols during updates.

Continuous Improvement

  • Stay updated on emerging technologies and suggest improvements.

NOTE: Candidates will be shortlisted for this position on Tuesday 10th December



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