Desktop Support Engineer
2 weeks ago
Second Line Desktop Support - 3-months - £250p/d Inside IR35 - Westminster (Hybrid)
We are seeking an IT Support Specialist to enhance our technical support team. In this role, you will address complex desktop-related issues and ensure efficient resolution of support tickets.
Key Responsibilities:
Technical Support
- Provide second-line support for hardware, software, and network issues.
- Resolve escalated support tickets quickly to minimise downtime.
Collaboration
- Work with first-line support to ensure smooth issue transitions.
- Share insights and best practices to enhance customer service.
Documentation
- Document support processes, solutions, and configurations for future reference.
- Update documentation regularly to reflect current practices.
Quality Assurance
- Assist in testing security patches, IT changes, and new software before deployment.
- Ensure compliance with security protocols during updates.
Continuous Improvement
- Stay updated on emerging technologies and suggest improvements.
NOTE: Candidates will be shortlisted for this position on Tuesday 10th December
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