Account Director

21 hours ago

North Hertfordshire, United Kingdom Re-certify Ltd Full time

Mission Statement: The Account Director will drive sustainable growth and profitability by managing a diverse portfolio of 200 accounts. This role involves strategic relationship-building and proactive business development to enhance client satisfaction and maximise revenue, aligning with the organisation's ambitious goals.Overall Purpose of the Role: To oversee a portfolio of clients, drive business growth, maintain strong relationships, and work closely with management to implement strategies that support the company’s vision.Key Responsibilities: 1. Account Management:

  • Manage 200 accounts to ensure exceptional service and client satisfaction.
  • Serve as clients’ primary point of contact, providing timely responses to inquiries and concerns.
2. Business Development:
  • Identify and pursue growth opportunities within existing accounts.
  • Develop targeted strategies to attract new business from current clients.
  • Conduct regular meetings with clients to understand their needs and provide tailored solutions.
3. Strategic Collaboration:
  • Report directly to the management director on account performance and overall progress.
  • Collaborate with management to strategise on account development and identify business growth initiatives.
  • Work with team members to create customised approaches for each account.
4. Performance Tracking:
  • Monitor and analyse account performance metrics to gauge growth and return on investment.
  • Prepare reports that highlight successes, challenges, and actionable insights.
5. Client Relationship Building:
  • Build and maintain strong, long-lasting relationships with key stakeholders in each account.
  • Conduct regular check-ins and feedback sessions to ensure continued alignment with client goals.
Qualifications: * Education: Bachelor’s degree in business, Marketing, or a related field.Experience: At least 5 years in account management or business development roles, preferably in a related industry.Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Proven experience managing a large portfolio of accounts.
  • Proficiency in CRM software and account management tools.
Key Performance Indicators (KPIs):
  • Achieve at least 5 face-to-face meetings with clients per week.
  • Increase the profitability of existing accounts consistently.
  • Contribute to achieving a turnover of £1 million, with a target of £3 million in revenue next year.
  • Maintain a high client retention rate.
  • Generate new business opportunities from current clients to support overall growth.
  • Meet established client satisfaction ratings

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